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Catering Sales Manager


London, ON, CA

Property Name:  Dolce Ivey Spencer Canada
Req Id:  17986

Dolce is now seeking a Catering Sales Manager to join our team at Dolce Ivey Spencer Canada in London, Ontario.

Job Summary

The Catering Sales Manager is responsible for effectively selling room nights, public spaces, food & beverage and function planning services, focusing on social events, including weddings, and maximizing revenues and profits of the hotel. 

Education & Experience

  • Previous experience in sales/planning in a high volume operation preferred
  • Diploma or Degree in Hospitality or a related field of study preferred.
  • Previous experience with FDC or another client relationship management system preferred.
  • Previous experience with meeting packages preferred.
  • Certified Meeting Professional (CMP) designation is an asset

Physical Requirements

  • Long hours sometimes required.
  • Periodic travel is required
  • Weekends, holidays & evening hours are required, as needed.
  • Must be able to sit at a desk for up to 8 hours per day. Walking and standing are required the rest of the working day. Frequently is required to talk or hear.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 15 lbs. occasionally.

General Requirements

  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

Fundamental Requirements

  • Focus on the development, solicitation and planning of social event business segments.
  • Professionally approach and communicate with current and prospective customers.
  • Re-solicit past local accounts and generate new business.
  • Set solicitation goals with the Director of Sales and meet or exceed solicitation and revenue goals
  • Act as a strong advocate of the hotel and confidently discuss hotel features, services and advantages and represent the hotel at select trade shows.
  • Maintain a knowledge base on market, positioning of hotel, amenities and brand. Understand booking patterns, trends, high demand times, and events in the market. 
  • Research and identify new business opportunities for the hotel including staying abreast of local events.
  • Pursue all appropriate opportunities for customer solicitation and relationship building; including creative networking, uncovering and cold calling prospective clients to generate activity for future business.
  • Work closely with operational teams to ensure clients’ needs are exceeded.
  • Maintain proper business records pertaining to sales/clients in FDC catering system
  • Actively participate in departmental resume meetings
  • Effectively plan and communicate to all departments the expressed need of the customer
  • Ensure that all appropriate communication for upcoming business is complete and distributed in a timely manner to the management team.
  • Write and present effective Banquet Event Orders and Change Logs
  • Assign banquet/meeting rooms based on the needs of clients
  • Plan and conduct pre & post event meetings with clients and applicable departments
  • Respond to all correspondence to clients; greet guests during events; conduct site visits
  • Collect deposits in a timely manner ensuring full payments are received prior to the event
  • Assists social groups on the day of the event, as needed. 
  • Collect data to accurately portray weekly pace reports for weddings and catering revenue
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
  • Maintain confidentiality and security of specified hotel information, correspondence, reports and files
  • Event Concierge and Manager on Duty duties
  • Other duties as assigned

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Wyndham Hotels & Resorts is proud to be an Equal Opportunity Employer supporting diversity in all of our business practices. We are proud to provide employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs.

Job Location: Dolce Ivey Spencer Canada, 551 Windermere Road, London, Ontario  N5X 2T1
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.