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Central Operations Coordinator EMEA

Location: 

London, GB

Property Name:  GB Hammersmith
Req Id:  11694

Wyndham Hotels & Resorts is now seeking a Central Operations Coordinator EMEA to join our team in Hammersmith, London

Job Summary

The role contributes to the activities of the Operations team by supporting the Central Operations, Field Operations and Hotel teams to ensure that all information distributed both internally and externally is current, timely and accurate.  This includes responding to Hotels queries via a remote Operations Helpdesk function and disseminating information concerning operational programs such as Guest Engagement (Medallia & GFQ) and Quality Assurance (QA) as well as contact information and new hotel opening announcements. 

The job holder will respond to and implement activities surrounding the EMEA remote Operations Helpdesk, acting as a front line response and support to questions and requests from the Hotel community and liaising with the Field Operations representative as appropriate. 

As many of the team are remote-based and primarily customer facing, coordination is critical to ensure that we are easy to do business with. The role holder retains the front line operational link to the Manager, Central Operations to ensure consistency and co-ordination of activities.

Complexity

The candidate will be required to make low-risk decisions and secure decisions from supervisors on higher risk elements; b) the candidate will be required to work autonomously but with local supervision; c) the impact of the work is high for the organization particularly as the Ops team expands into particular account management;  d) no supervisory responsibilities

Scope/Financial Responsibility

The Operations Team is responsible for Franchised, and in some cases, Managed hotels in multiple countries.  The entire EMEA region requires operational support and coordination to ensure that we are easy to do business with and add value to the Franchisees and Owners.  The role requires attention to detail, a sense of urgency, personal responsibility and follow through at a remote based level to support Central Operations to ensure that Brand value of all programs is fully optimized.

Abilities/Skills
  • Attention to detail
  • High level of organization and planning
  • Flexibility
  • Analytical
  • Ability to work to deadline
  • Good communication skills – verbal and written
  • Coordination and liaison
  • High energy and resilience
  • Customer service orientation
  • Teamwork and FUN
  • Empathy
  • Urgency
Experience/Certificates/Education
  • Further Education or equivalent qualification or professional experience within a business or hospitality related discipline
  • Experience within the hospitality sector, especially in an operations focused role such as front office or guest services
  • Must have previous experience of working  within an administrative role in a desk top environment
  • High level of literacy and numeracy
  • Fluency in written and verbal English is essential and additional EMEA languages would be an advantage
  • Experience of working with customer relationship management or similar databases would be a significant advantage
  • Experience of hotel CRS systems would also be an advantage
  • A very high level of proficiency in the use of Microsoft office is essential including Word, Excel and PowerPoint

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Job Location: GB Hammersmith, 5 Hammersmith Grove, Hammersmith, London  W14 W6
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.