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Director, Operations


London, ON, CA

Property Name:  Dolce Ivey Donald K. Johnson Centre
Req Id:  9455

Dolce is now seeking a Director, Operations to join our team at Dolce Ivey Donald K. Johnson Centre in TorontoOntario.

Job Summary

The Director of Operations is responsible for ensuring the smooth and efficient operation of the Ivey Donald K. Johnson Centre on a day-to-day basis through cost control, guest satisfaction, teamwork, and developing employees. Under the leadership of the General Manager the Director of Operations will maintain a collaborative environment that supports the goals and integrity of the owners and Wyndham Hotels and Resorts. 

Education & Experience

At least 5 years experience in a similar role within a hotel, conference centre; banquet hall or as a restaurant general manager; OR completion of a degree or diploma (hospitality managment or business administration preffered) and at least  5 years of related experience with progressive responsibility.

Physical Requirements
  • Long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Exposure to the stresses of a fast paced work environment with changing priorities in a position responsable for change managment.
General Requirements
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all required meetings and trainings.
  • Participate in M.O.D. and supervisor coverage as required.
  • Maintain regular attendance in compliance with Wyndham Standards, which will vary according to the needs of the conference centre.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Wyndham Standards and regulations to encourage safe and efficient operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.
Fundamental Requirements
  • Oversee the AV, Food & Beverage and Conference Service Departments.
  • Ensure adherance to quality standards throughout the conference centre.
  • Oversee the sales and catering system, Delphi.
  • Contribute to establishing the operation budgets and forecasts with the General Manager
  • Approve all departmental purchase requeistions.
  • Tour the conference centre daily, making adjustments as needed.
  • Communicate daily with all departmentss and team members, VIP's, and other clients, to remain informed and involved.
  • Meet all financial review dates and corporate directed programs in a timely fashion.
  • Work with the General Manager and other stakeholders to address any general maintenance and capital related items. 
  • Manage partner and supplier relationships (Building Management, Catering Company, Cleaning Services, etc.)
  • Ensure that all team members maintain budgeted productivity levels and Wyndham standard checkbook accounting procedures.
  • Develop team members for future advancement through competency training and corporate sponsored training programs.
  • Ensure that training in service standards is taking place in each department using the steps to effective training according to Wyndham standards,
  • Assist in creating a positive team-oriented environment, which focuses on the guest, through employee development and motivation.
  • Inspect the conference centre regularly (monthly at a minimum) with the Heath & Safety Representative.
  • Ensure complete processing of invoices daily by using the A/P process.
  • Ensure that all appropriate information for financial documents is received by the Finance Team monthly, in compliance with the monthly accounting calendar.
  • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs.
  • Prepare and conduct all interviews and follow hiring procedures according to Wyndham S.O.P.'s.  Ensure that all supervisors are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
  • Perform all performance appraisals according to Wyndham S.O.P.’s, and ensure that supervisors are in compliance with the standards in their administration of performance appraisals to their staff.
  • Motivate, coach, counsel and discipline all  personnel according to Wyndham S.O.P.'s and ensure that supervisors and lead hands are in compliance with the standards in their administration of counseling and performance management.
  • Meet all clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
  • Maintain procedures for handling of the safe specifically with regard to security and initiate a monthly safe audit.
  • Complete required corporate training modules, and become certified to train those as required.
  • Assist in the Health & Safety program by ensuring that section 25 & 26 of rhte OHSA are being followed; conduct employee training and accident investigations; coordinate Heath & Safety training within the team.
  • As part of the strategic team, recommend, audit and implement Health & Safety programs and systems.

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Job Location: Dolce Ivey Donald K. Johnson Centre, 130 King St. West, Toronto, Ontario  M5X 1K6
Employment Status: Full-time


What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.