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Executive Meetings Manager, Sales


London, ON, CA

Property Name:  Dolce Ivey Spencer Canada
Req Id:  6706

Dolce is now seeking a Executive Meetings Manager, Sales to join our team at Dolce Ivey Spencer Canada in LondonOntario.

Job Summary

This is an exciting, challenging, and rewarding position, responsible for meeting and exceeding new business sales targets. 

Responsibilities will include but not be limited to:

  • Major focus on the development of new business and management of existing clients for groups with any guestroom requirements over 8 nights, with a concentration on corporate business and associations.
  • Professionally approach and communicate with current and prospective customers.
  • Act as a strong advocate of the hotel and confidently discuss hotel features, services and advantages and represent the hotel at select trade shows
  • Maintain a knowledge base on market, positioning of hotel, amenities and brand. Understand booking patterns, trends, high demand times, and events in the market.
  • Develop effective sales strategies to counter the competition
  • Research and identify new business opportunities for the hotel including staying abreast of local events
  • Research each customer’s business, hospitality needs, identify who to talk to and how to get sales closed.
  • Pursue all appropriate opportunities for customer solicitation and relationship building; including creative networking, uncovering and cold calling prospective clients to generate activity for future business.
  • Negotiate and close sales; attain/exceed sales goals and profitability.
  • After securing business, deliver a high level of customer service by working closely with the operational teams, to secure clients’ needs are met and any problems resolved, seek customer input and anticipate customer needs.
  • Maintain proper business records pertaining to sales/clients in Delphi catering system
  • Conduct site inspections
  • Produce weekly sales reports and be prepared to provide weekly updates on closed, tentative and prospect business during weekly meetings with the Director of Sales
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
  • Maintain confidentiality and security of specified hotel information, correspondence, reports and files
  • Other duties as assigned
Education & Experience

Minimum of two years’ experience in hotel sales.  Experience in the South Western Ontario market is an asset.

University Degree or College Diploma in Hospitality or a related field is preferred.

Previous experience with Delphi preferred.

Physical Requirements

Long hours sometimes required.

Periodic travel is required

Weekends, holidays & evening hours are required.

Must be able to sit at a desk for up to 8 hours per day. Walking and standing are required the rest of the working day. Frequently is required to talk or hear.

Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.

Must be able to lift up to 15 lbs. occasionally.

General Requirements

Experience in developing business from a prospecting stage

Overachiever with a strong work ethic and passion for sales

Administratively savvy candidate, able to build effective proposals and reports and deliver presentations to any audience in any setting

Must be able to communicate effectively with all team members and guests in an attentive, friendly, courteous and service-oriented manner.

Must demonstrate exceptional attention to detail in development and administrative work product.

Must be able to multitask and prioritize departmental functions to meet deadlines.

Must be prepared to represent the hotel at functions and events outside of normal business hours

Reliable car and the ability to maintain a valid driver’s license

Must have employment eligibility in Canada

Fundamental Requirements

Dedicated to exceeding service standards and providing services and standards to the highest caliber.

Projects a professional and polished image that inspires confidence and trust.

Highly organized, able to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented.

Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

Adept at managing a fast paced environment and putting people at ease.

Comfortable interfacing with a diverse group of individuals.

Exceptional oral and written communication skills in English.

Ability to prioritize, identify problems, and seek solutions and follow up and follow through with a variety of tasks.

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Job Location: Dolce Ivey Spencer Canada, 551 Windermere Road, London, Ontario  N5X 2T1
Employment Status: Full-time


What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

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