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Intern IT Support EMEA (12 months)

Location: 

London, GB

Property Name:  GB Hammersmith
Req Id:  17795

Wyndham Hotels & Resorts is now seeking an Intern IT Support EMEA to join our team in London, United Kingdom.

 

The Internship

As a member of the Wyndham Global IT Support team, the Intern will assist the team in providing first class end-user support to all employees within the Europe, the Middle East, Eurasia and Africa (EMEA) division. Initially the job holder will be working remotely and then will be moving to an office environment (where applicable), assisting users by troubleshooting IT-related issues on site and remotely within the EMEA division.


 
This is a front line IT role working across an international environment. Coupled with technical support, an important element of the role is to be a customer service point of contact for the Service Desk, liaising with users, with an emphasis on excellent customer service to instill confidence and build a positive relationship with all levels of users.

 

Other aspects of the role include administrative tasks associated with the successful operation of the IT department.

Responsibilities

1. Providing first and second line desktop support to our employees, the job holder will be responsible for repairing, replacing and maintaining end-user computers, mobile phones and printing devices.
2. Working as team on the Helpdesk ticketing system to ensure service level targets are met, managing requests and maintaining our asset register.
3. Assisting in on-boarding and off-boarding users, setting up and configuring users’ devices, desks and preform archiving leavers’ data.
4. Helping with rollout of refreshing users’ devices and rollout of essential Windows 10 updates. This will involve imaging devices and setting up profiles and various software.
5. Working on decommissioning of redundant user devices and computer hardware, while ensuring IT processes are followed for secure disposal and asset tracking.
6. Ad-hoc tasks: supporting EMEA users with general IT queries and assisting with other reasonable requests from the EMEA Senior Leadership team.
7. Internship Group Project: all Interns will be involved in a business-critical project during their internship.
 

Abilities/ Key Competencies/ Skills

Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of our Count on Me! Service Culture to be Responsive, Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind;
Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised

 

• Customer service
• Communication; written and verbal
• Multi-tasking
• Organisation and planning
• Teamwork and ability to work autonomously
• Entrepreneurial learning
• Initiative taking
• Energy and ambition
• Cultural awareness

Experience/ Certificates/ Education

• Bachelor degree in Information Technology or any related field (or studying towards) is required.
• Proficient in the use of Microsoft Office programmes including Outlook, Word, Excel and PowerPoint
• Working knowledge of Microsoft Windows 10 and Apple mobile products
• Basic networking knowledge
• Analytical and problem-solving skills
• Some familiarity with Windows Server, Active Directory and Anti-Virus software would be beneficial.
 

Compensation & Benefits

• £17,500 gross per annum, prorated for the duration of the internship
• 25 days of holidays per annum (accrued basis)
 

 

 

 

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Job Location: GB Hammersmith, 4th Floor, 3 Shortlands, Hammersmith, London  W6 8DA
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.