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Intern Learning & Development EMEA

Location: 

London, GB

Property Name:  GB Hammersmith
Req Id:  13408

Wyndham Hotels & Resorts is now seeking an Intern Learning & Development EMEA to join our team in London, United Kingdom.

The Internship

This individual will coordinate the facilitation of training programmes to the franchised and managed hotel community as well as Wyndham Hotels & Resorts team members.

 

They will be responsible for supporting the Learning & Development Team EMEA in planning the annual EMEA Training Calendar, adapting courses, identifying learning and operational needs, coordinating course delivery and utilising the Wyndham Hotels & Resorts Learning Management System (LMS).

 

They will have the task of ensuring that franchisees, managed properties and their teams have the necessary tools and the know-how to use them as well as working within our brand standards and systems with the goal of maximising revenue, brand engagement, quality assurance and guest satisfaction.

 

Responsibilities

1. Coordinate the delivery of the Training Programme
To coordinate the delivery of Wyndham Hotels & Resorts training courses and programmes throughout the EMEA division. Where feasible, training courses should be delivered in the location’s target language and will be part of a cycle of long term development and continuous learning for the WHR value proposition, culture and performance of the hotel properties.

2. Programme Planning
To execute the training plan for the EMEA division in line with the Regional/ Global Learning & Development Strategic Plan. The planning to deliver timely and relevant programmes will support the franchisees, managed brands and their teams at each stage within the hotel’s life cycle including pre-opening, opening, programme launches and initiatives, hiring, performance management, revenue optimisation and quality assurance. This will require close liaison with the EMEA Learning Team and leaders of the key functions in the business to ensure that all functional requirements are met.

3. Course content & Learning Management System administration
To contribute to the appropriate design, adaptation and/ or creation of course content for the division, for example by setting up programmes and adding classes and dates in the LMS. This may include Instructor Led content, electronically designed (e-Learning) solutions and any necessary in country variations based on culture or legislation. They will maintain a direct link with the Global Wyndham University team to ensure continuity and alignment.

4. L&D Administration & Communications
Communicating training offerings to relevant stakeholders and managing registrations and completions.
Maintaining and updating the corporate team member training calendar and trainings’ records in LMS.
Liaising with the L&D team on training schedules.
Reporting on all learning for weekly, monthly and annual reports and dashboards.
Updating quarterly Business Review Meeting (BRM) slides.
Managing training collateral and material for EMEA.
Collecting ideas for live trainings (E.G. online/ Lunch & Learn), liaising with the department heads/ trainers and coordinating the technical set up and registrations.

5. HR Projects & Corporate Team
Responsible for updating the Learning & Development on-boarding content of all corporate team members.

Tracking all corporate training needs, training completed and costs.

Taking part in HR/ Talent projects related to the HR growth in the EMEA division e.g. Recognition & Engagement, CSR, On-boarding, Recruitment & Selection.

Complexity

This individual will contribute to the successful delivery of the EMEA training commitments and programme with the division. They will have broad liaison throughout the organisation with all functions and will build positive relationships with key representatives within the franchised and managed community as well as with their functional colleagues in EMEA and the broader Global Learning & Development Community.

Scope/ Financial Responsibility

This individual will act as a representative and ambassador for the organisation and its brands in order to support the Learning & Development EMEA team. The role holder will have responsibility for budget compliance and management of training courses and personal expenses.

Key Competencies

Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Hotels & Resorts’ Count on Me! Service Culture to Be Responsive, Be Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind;

Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised.

• Communication
• Administration
• Planning and organisation
• Presentation skills
• Relationship building
• Energy
• Service orientation
• Motivation
• Flexibility
• Ability to work independently and in a team
• Cultural awareness
• Customer service

Experience & Qualifications

• Professional qualification in a hospitality related field
• Experience of facilitating and presenting various topics
• Deep understanding of the training cycle and the learning environment
• Fluency in both verbal and written English – a second language would be useful.
• IT literacy is essential.
• Proficient in the use of Microsoft Office programmes including Excel, Word and PowerPoint

 

 

 

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Job Location: The Triangle, 5 Hammersmith Grove, W6 0LG, London, United Kingdom
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.