Manager Commercial Planning & Analysis EMEA

Job Summary

The Manager Commercial Planning & Analysis will have responsibility for commercial planning and analysis for the region providing programme management and analysis to all commercial departments including Revenue Management, Sales, Distribution & Marketing. The primary purpose of this role is to enhance, deploy and coordinate tools & strategies that effectively support the commercial and regional teams to deliver revenue growth to hotels across all channels, optimizing for quality of revenue and cost of sale.

The Commercial Planning manager will work with leadership in the region and at headquarters to assess business requirements, develop tools and refine business processes to support the following activities:

• Coordination of Commercial planning & analysis – support ad hoc planning and analysis required to progress commercial strategies within the region including (but not limited to) channel optimization and brand contribution projects / improvement initiatives.
• Oversee design and delivery of Commercial Reporting – supervise design, automation and delivery of business intelligence to support actionable outcomes for regional operations teams as well as Sales, Revenue Management, Distribution and Marketing.
• Support New hotel openings – co-ordinate commercial actions required to support new hotel openings by driving  planning, set up, and implementation of activities across all commercial departments.
• Coordinate Commercial Projects & Educational Initiatives– Coordinate across Commercial functions for delivering webinars, BRMs and franchisee facing meetings and requests for ad hoc support. 

Complexity

• Decision-making authority is at a medium/high level, although it does facilitate the process for supported hotels and it also increases in specific cases.
• Work consists of forward planning, project management, strategic analysis, oversight of routine tasks and processes.
• Work requires active involvement in projects that result in new ideas or methods. Improved methods generally affect the team and hotel’s bottom line performance.
• Serves as a project team leader working to achieve defined goals and to coordinate activities assigned across a project team.
• Require regular contact within the Commercial and Operations departments and periodic contacts with other departments, supplying or seeking information on specialized matters.

Scope/Financial Responsibility

• The position has a revenue impact as it relates to ensuring success of new hotel openings and optimization of commercial best practices across all channels. All these are designed to generate incremental revenues, customer loyalty, and increase brand awareness for properties.

Abilities/Key Competencies

• Must be able to convey information and ideas clearly, both oral and written communications.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful situations, including ability to handle property(s) questions and concerns with satisfactory results.
• Must be able to show initiative in job performance, including anticipating, preventing, identifying and solving problems as necessary with or without supervisors’ guidance.
• Ability to analyse, interpret and explain statistical data, to develop strategies and generate a course of action.
• Strong mathematical comprehension. 
• Must have the ability to assimilate information, data, etc. from disparate sources

Skills

• Must have effective presentation skills.
• Must have strong project and time management skills.
• Must have excellent interpersonal skills that build trust and in still confidence in order to motivate and influence others
• Must be effective at listening, understanding, and clarifying the concerns and issues raised by key clients, co-workers and supervisors.
• Must be able to work with and understand financial information, data, and basic arithmetic functions.
• High proficiency with Excel, Word, PowerPoint Microsoft Outlook, Salesforce, Internet Browser and any other systems that may be designated by the company.
• Perform other duties as requested by management.
• Attend meetings/training as required by management.

Experience/Certificates/Education

• BA/BS Bachelor’s Degree in Hospitality, Business Administration, Finance, or Economics or a minimum of four (4) to six (6) years of Analytical experience within Revenue Management and/or Distribution,
• Has a high degree of expertise and familiarity with use of MS Office (Excel, word & Powerpoint)
• Experience with hotel property management systems and customer relationship management systems. Knowledge of SynXis central reservation system will be an advantage
• Hospitality industry experience preferred
• Proficient in Revenue Management systems, hotel property management systems, and industry related metrics and reports
• Fluency in English is essential. An additional language German, Arabic, Hindi, or Turkish will  be beneficial.