Marketing Operations Manager EMEA


London, GB, W6 8DA

Property Name:  WHG United Kingdom
Req Id:  23246

Wyndham Hotels & Resorts is now seeking a Marketing Operations Manager EMEA to join our team in the UK.

Job Summary

The Marketing Operations Manager - EMEA is responsible for the management of cross-functional initiatives across the marketing team, including promotions, accounting, operations support and documentation. This role will also produce the regular the communication of marketing initiatives to franchisees and the briefing of internal teams. The role will require leadership and coordination of all marketing functions to deliver multi-discipline campaigns and projects. This role will also provide dedicated support to key clients within the North and West Europe region of EMEA.


The incumbent will be required to make decisions which will have a direct impact on the performance and growth of contribution directly coming from all marketing channels and therefore on our image in the market and the bottom line. They will support and communicate with key hotel clients and develop strategies to enhance the WHR value proposition to hotels. They will coordinate team members from multiple disciplines across the marketing team and drive collaboration and efficiency. They will have knowledge of multiple marketing channels to ensure effective deployment of campaigns.

This role is based in Hammersmith, London. 

Scope/Financial Responsibility

This role will play a major part in system contribution growth for the EMEA region by driving revenue through marketing and customer acquisition. They will have administrative responsibility for a mutli-million dollar marketing budget.


Leadership - accountable and trustworthy leader able to develop team members and challenge respectfully at all levels


Project management – able to create project plans and coordinate multiple team members to ensure campaigns are delivered within scope and on time


Proactive approach – able to drive new initiatives and take ownership of key marketing objectives without intervention


Analytics orientation – able to interpret data to define direction, key drivers and objectives


Financial acumen – able to set forecasts and budgets to drive financial performance


Cultural awareness – able to navigate different cultural environments, anticipate differences


Communication – strong interpersonal skills and able to communicate in writing, verbally and present throughout all levels of the organization and externally


Resolution focus - results-oriented with the drive and tenacity to deliver as well as to overcome potential obstacles with positivity and maintaining motivation


Autonomy – able to prioritize high-return opportunities and multi –task without intervention


Flexibility – copes well with a changing landscape and shows drive, initiative, creativity and problem solving, adjusting course when necessary


Relationships building – easily builds trust and credibility with clients, colleagues and key stakeholders


Innovation - comfortable in trying new procedure and approaches and taking calculated risks to ‘test and learn’


Minimum Requirements and Qualifications


  • Qualified to degree level or beyond ideally within a marketing, hospitality or related discipline or with equivalent professional experience 
  • At least 5 years’ experience in a marketing related role
  • Previous experience in multi-discipline campaign planning
  • Significant experience in marketing project management and campaign delivery
  • Fluency in spoken and written English is essential; the ability to write and speak German, Turkish, Greek or Arabic would be an advantage
  • Previous experience in a franchised environment would be an advantage
  • Previous experience in a global business environment is desired
  • High level of proficiency in the use of Microsoft Office in particular Excel is essential



Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.


Job Location: WHG United Kingdom, 4th Floor, 3 Shortlands, Hammersmith, London  W6 8DA
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.

∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler.  Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.