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Sales Coordinator


London, Ontario, CA

Property Name:  Dolce Ivey Spencer Canada
Req Id:  21545

is now seeking a Sales Coordinator to join our team at Dolce Ivey Spencer Canada in London, Ontario.

Job Summary


This position is responsible for performing administrative, sales and catering/conference planning tasks and functions for the Director and sales managers , representing the organization in a professional manner, with focus on superior customer service and initiating and maintaining detailed records of all internal and external files. Will provide clerical and administrative support to other executive committee members, as needed.

Education & Experience

Bachelors degree or college diploma in a related field with a minimum one year industry work experience.  Completion of a degree , diploma or certification in sales or marketing is preferred. 

Previous experience in sales/planning in a high volume operation and/or Certified Meeting Professional (CMP) designation is an asset.

Experience with Delphi or another customer management system or proficiency using databases and a willingness to learn is a must. 

Physical Requirements

  • Long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Exposure to the stresses of a fast paced work environment with changing priorities in a position responsible for change management.
  • Must be able to work a flexible schedule, including weekends, holidays and evening hours, as required.
  • Strong proficiency in MS Office (Outlook, Excel, Word, Power Point). Adaptable to learning new and customized software programs.

General Requirements

  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all required meetings and trainings.
  • Participate in event concierge (EC) coverage as required.
  • Maintain regular attendance in compliance with Wyndham Standards, which will vary according to the needs of the conference centre.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Wyndham Standards and regulations to encourage safe and efficient operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.

Fundamental Requirements

  • Coordinate the sales team by managing their schedules, filing important documents and communicating relevant information
  • Ensure all sales related equipment and/or materials are in acceptable order
  • Respond to complaints form customers and give after-sales support when requested
  • Monitor the team's progress, identify shortcomings and propose strategies by conducting market research. 
  • Assist in the preparation and organization of promotional material or events.
  • Provide additional support to colleagues when needed.
  • Implement strategic marketing plans to achieve corporate objectives for product and services. 
  • Contribute to the development and execution of marketing programs to achieve stated objectives regarding revenue, profitability and market share. 
  • Plan and execute promotional activities including print, electronic media, tradeshow and direct mail.
  • Coordinate the development, production and distribution of promotional and collateral materials to support marketing and sales programs.
  • Provide post-event reports, analysis, and regular status reports on marketing programs.
  • Establish and ensure consistent corporate image throughout product lines, promotional materials, websites, and events.



Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,000 hotels across over 95 countries on six continents. Through its network of more than 813,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 22 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection® and Wyndham®. Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs more than 4,000 team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all.

Job Location: Dolce Ivey Spencer Canada551 Windermere RoadLondonOntario  N5X 2T1
Employment Status: Full-time

What we expect from you:

You will play an important part in our mission to make hotel travel possible for all by:

Being responsive, respectful and delivering great experiences to our guests, partners and communities.

Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us:

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

Competitive salary and benefits, flexible work arrangements and exclusive team member discounts.  

Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

A Company culture of diversity, equity and inclusion. Our culture infuses different perspectives that reflect our diverse guests and communities around the world.

About Wyndham Hotels & Resorts:

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else across the globe, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.