Wedding & Events Coordinator


London, ON, CA, N5X 2T1

Property Name:  Dolce Ivey Spencer Canada
Req Id:  22292

Dolce is now seeking a Wedding & Events Coordinator to join our team at Dolce Ivey Spencer Canada in London, Ontario.

Job Summary

The Weddings & Events Coordinator is the direct contact after contracts are signed for special group functions (i.e. Weddings) and will be responsible for overseeing all key steps in guest satisfaction, including, but not limited to BEO and booking confirmations, special guest needs, event vendor communications, set-up confirmations. dining, rate and favours, banquet cheque review, deposits and final payment confirmation.

Education & Experience

This position requires a high school diploma, GED or equivalent experience.

Post-secondary degree or diploma in event planning, hotel or restaurant management is an asset.

1-year experience in Food & Beverage, Events/Catering or a related filed. Supervisory experience an asset.

Proficient in MS Office (Outlook, Excel, Word, PowerPoint). Experience with FDC or Opera software is an asset.

Physical Requirements

Ability to work in a fast-paced environment with exposure to stress of tight deadlines.

Flexible and long hours sometimes required.

Ability to be on your feet (standing, walking) for a full 8-hour shift.

Some portion (10-50%) of weekly assignments will be performed outdoors with exposure to weather conditions.



General Requirements

  • Regular work schedule will include weekend, evening and some holiday shifts.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must demonstrate strong organizational skills and document management.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.

Fundamental Requirements

  • Assist the Catering Sales Manager create floor plans, verify all event details and ensure BEO’s and planning documents are distributed on time.
  • Ensure a smooth transition to operational planning once contracts are signed and a detailed BEO is complete; become the lead client contact.
  • Coordinate all vendor and wedding planner requests and communications, providing guidance and scheduling times for visits, deliveries, set-ups/pick-ups, etc.
  • Ensure multiple events and/or shared services are scheduled so they do not overlap or hinder the use of common spaces.
  • In consultation with the Catering Sales Manager, input all changes and updates in to the FDC and Opera systems, as required.
  • Follow the event checklist and ensure all last-minute changes are signed off, communicated and actioned.
  • Support clients in staying on schedule and communicate any advances or delays in schedule to all departments, as necessary.
  • Confirm deposit payments are posted in advance of event and review banquet checks for accuracy before posting.
  • Ensure event signage and standard decorations are in place and in good repair, inspect venue and coordinate any repairs in advance of events.
  • Attend all weekly wedding resumes, pre-event meetings, and lead rehearsals to confirm all event details.
  • Assist the Catering Sales Manager prepare for menu tastings and wedding shows, attending as scheduled.
  • Other duties as assigned.



Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.


Job Location: Dolce Ivey Spencer Canada551 Windermere RoadLondonOntario  N5X 2T1
Employment Status: Full-time

What we expect from you

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.

∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler.  Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.