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Duty Manager / Night Manager - Wyndham Garden Manama

Location: 

Manama, BH

Property Name:  Wyndham Garden Manama
Req Id:  20913

   

Wyndham Hotes & Resorts is now seeking a Duty Manager / Night Manager ,to join our team at Wyndham Garden in Manama,Bahrain

Job Summary

The Duty Manager /Night Manager  is responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are accommodated. The Night Manager will provide the management team with accurate and reliable information needed to make effective operational decisions.

Education & Experience

  • At least 2 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
  • Supervisory experience preferred.
  • Must be proficient in Windows, Company approved spreadsheets and word processing.
  • Must have a valid driver’s license from the applicable state.

Physical Requirements

   Often   Sometimes   Rarely
Lifting up to 50 pounds   x  
Sitting   x  
Walking x    
Standing x    
Bending neck x    
Twisting neck x    
Bending waist (forward or sideways) x    
Squatting (crouch or site on one's heels)   x  
Kneeling   x  
Crawling     x
Reach above shoulder height x    
Reach below shoulder height x    
Driving x    
Stooping   x  
Pushing   x  
Pulling   x  
Talking x    
Hearing x    
Repetitive motions x    

General Requirements

  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, and approach all encounters with all level of associates and guests in an attentive, friendly, courteous and Count On Me! service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Management Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Wyndham Hotels & Resorts Management Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.

Fundamental Requirements

  • Prepare and submit required reports in a timely manner.
  • Monitor quality of service in the department.
  • Ensure compliance with SOPs and procedures in the department
  • Be visible on the floor and assist staff as needed.
  • Provide feedback to the department head for associate performance reviews in accordance with Wyndham standards.
  • Be involved in and/or conduct departmental and hotel training.
  • Assist with the management of the interviewing process of candidates for department positions and follow standards for hiring approvals.
  • Ensure overall guest satisfaction.
  • Assist with the management of department associates.
  • Respond to guest complaints in a timely manner.
  • Comply with weekly and monthly forecasting procedures.
  • Ensure the training of associates on SOP’s, report preparation and technical job tasks.
  • Check guests in and out.
  • Handle and take reservations.
  • Handle guest’s special requests and customer complaints during shift.
  • Perform all other front desk duties and responsibilities.
  • Investigate and handle complaints, disturbances, emergencies, etc. during shift.
  • Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports.
  • Prepare Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc.
  • Prepare, copy, and distribute reports as required.
  • Monitor and prepare Night Audit reports in accordance with Wyndham’s requirements meeting various due dates and deadlines

What we expect from you:

You will play an important part in our mission to make hotel travel possible for all by:

Being responsive, respectful and delivering great experiences to our guests, partners and communities.

Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us:

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

Competitive salary and benefits, flexible work arrangements and exclusive team member discounts.  

Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

A Company culture of diversity, equity and inclusion. Our culture infuses different perspectives that reflect our diverse guests and communities around the world.

About Wyndham Hotels & Resorts:

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else across the globe, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.