Hostess(preferred Arabic) - Ramada by Wyndham Manama City Centre
Manama, BH
Ramada by Wyndham Manama City Centre is now seeking a Hostess to join our team in Bahrain
Job Summary
The hostess is responsible for delivering great service to all guests, being knowledgeable and professional in doing so. The hostess is mostly responsible for receiving and seating the guests and having good communication with service and kitchen team members about the guests.
Education & Experience
• Reading, writing and oral proficiency in English and Arabic
• Excellent communication and organization skills;
• Working computer skills and knowledge
• Able to work calmly & confidently under pressure
General Requirements
- Greet guests politely and enthusiastically as they enter the restaurant
- Courteously and consciously guide guests to their assigned tables
- Monitor guest waiting lists and estimate guest wait times
- Record and monitor reservations
- Must be able to effectively communicate both verbally and written, with all level of team members and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by team members and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Fundamental Requirements
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a friendly and warm demeanour at all times.
- Must at all times be attentive, friendly, helpful and courteous to all guests, managers and other team members.
- Greet and seat guests at appropriate tables in a timely manner.
- Be attentive of guests’ needs assist in providing a pleasant dining experience.
- Assist cashier in collection of money or credit cards from guests and servers as needed.
- Know how to prepare cashier report at the end of the shift.
- Pay out servers’ and service attendants’ tips if appropriate.
- Know how to properly take reservations for outlets.
- Ensure quality control of menus with regard to cleanliness and appearance.
- Perform opening and closing duties according to established side work checklist.
- Ability to answer the telephone according to standards.
- Have a complete knowledge of standards of service for receiving a room service order.
- Have a thorough knowledge of menus and current specials in all applicable departments.
- Assist servers and cashiers in the servicing of guests as needed.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Ensure overall guest satisfaction
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Job Location: Ramada Manama City Center, Building 3236, Road 4654, Block 346, Al Seef District, Manama, N/A N/A
Employment Status: Full-time
Employment Disclaimer
In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.