Housekeeping Supervisor - Ramada By Wyndham Manama City Centre.

Job Summary

The housekeeping supervisor is responsible for helping the Executive Housekeeper ensuring the operation of the housekeeping and laundry department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

Education & Experience

• Proven experience as a Housekeeping Supervisor or similar role
• Ability to use industrial cleaning equipment and products
• Excellent organizational and team management skills
• Stamina to handle the physical demands of the job
• Flexibility to work various shifts, including evenings and weekends
• Proficient in all Microsoft Office applications.
• High school diploma is a plus

Fundamental Requirements

• Ensure that team members are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow team members.
• Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
• Oversee the closing of the floors at the end of the day ensuring the Room Attendants’ carts are clean and restocked.
• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
• Maintain key control.
• Handle items for "Lost and Found" according to the standards.
• Monitor cleanliness and order of Room Attendants’ carts, linen closets, control closets, stairways and landings.
• Oversee the daily assignment of duties ensuring Room Attendants and House Attendants carry a work assignment.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
• Schedule shifts and arrange for replacements in cases of absence
• Establish and educate team member on cleanliness, tidiness and hygiene standards.

General Requirements

• Motivate team members and resolve any issues that occur on the job
• Respond to customer complaints and special requests
• Investigating and addressing complaints regarding poor housekeeping service.
• Providing training to the housekeeping team member.
• Regularly taking inventory of cleaning supplies and ordering stock as needed.
• Issuing cleaning supplies and equipment to housekeeping team member as needed.
• Performing various cleaning duties in instances of team member shortages.
• Will be responsible for monitoring budget and control operational costs and expenses with a focus on, building initiatives to create revenue, waste management and inventory management.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
• Initiate work orders for repairs, maintenance and forward to Engineering.  Follow through on each work order until completed.
• Assist with training of Housekeeping team member.
• Ensure completion of cleaning projects on a biannual basis.
• Ensure overall guest satisfaction.