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Bilingual Conference Desk Coordinator


Montreal, Quebec, CA

Property Name:  Dolce BMO Montreal
Req Id:  16402

Dolce is now seeking a Bilingual Conference Desk Coordinator to join our team at Dolce BMO Montreal in MontrealQuebec.

Education & Experience

Basic Qualifications
•    Must be fully bilingual French/English - written and verbal
•    2 years of job-related experience
•    Work may require evening, night, or weekend assignments on occasion. Schedule varies according to business demands and needs.
•    Must have employment eligibility in Canada

Preferred Qualifications
•    Preference given to candidates with experience using Delphi and Training Orchestra Programs
•    Excellent communication and interpersonal skills required
•    Demonstrated sense of urgency
•    Strong orientation to quality, accuracy, and timeliness
•    Must possess excellent organization, and time management skills
•    Demonstrated commitment to customer service
•    Proficient in Microsoft Office Suite of products

Physical Requirements

Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day.

General Requirements

•    Maintain a warm and friendly demeanor at all times.
•    Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
•    Must be able to multitask and prioritize departmental functions to meet deadlines.
•    Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
•    Attend all required meetings and training
•    Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of BMO IFL
•    Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
•    Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient workplace
•    Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
•    Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
•    Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
•    Must be able to maintain confidentiality of information.
•    Must be able to show initiative, including anticipating guest or operational needs.
•    Perform other duties as requested by management.

Fundamental Requirements

•    Bilingual- Maintains lines of communication to update any current situations/changes.
•    Produces a variety of name badges for guests which require manipulation of logos and templates.
•    Provides business services for all guests involving basic typing, word processing, computer publishing, copying, fax, and other message transmissions.
•    Using Delphi and Training Orchestra Programs
•    Generates door signs for all groups the week before they arrive for posting the day of the meeting.
•    Takes and delivers guest messages.
•    Updates (urgent) information on the message system as necessary.
•    Troubleshoots minor Audio Visual and I.T. issues
•    Submits (via email) daily Passover report to Manager at the end of each shift.
•    Reports all maintenance needs and damages for immediate repair.
•    Follows daily work sheets and checklists through to completion.
•    May be required to perform additional and / or different responsibilities from those set forth above.
•    Manages assigned training courses with introductory call, follow up with clients, email checklist, coordination of details and completion of accurate Event orders on a timely basis.
•    Ensure accurate and timely billing information for events to the Accounting Department.
•    Ensure that appropriate and sufficient spaces have been booked to accommodate requirements and offering alternative options when first choices are not available.
•    Sourcing, negotiating and booking suppliers i.e. rental companies, florists, speakers, transportation, completing appropriate contracts or agreements/completing purchase orders or cheque requisition forms.
•    Post daily event changes as well as all other changes via the different communication resources that are in place.
•    Assist in the Health & Safety programs of the Act Respecting Occupational Health and Safety (AOHS) are being followed; conduct employee training and accident investigations; coordinate Health & Safety training within the department
•    May be required to perform additional and / or different responsibilities from those set forth above.

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Job Location: Dolce BMO Montreal, 129 rue St-Jacques, 12th Floor, Montreal, Quebec  H2Y 1L6
Employment Status: Part-time


What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.