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Market Attendant
Location:
Napa, CA, US
Property Name:
Dolce Silverado
Req Id:
13540
Job Summary
The Gift Shop Cashier is responsible for greeting members and guests, answering telephones, processing sales transactions and receiving, tagging and controlling inventory, servicing light Food & Beverage needs and maintaining presentation and cleanliness.
Education & Experience
- High school diploma or equivalent
- 2 years retail experience preferred
- Must be proficient with computers and POS systems.
Physical Requirements
- Flexible and long hours sometimes required.
- Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.
General Requirements
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings, as designated by manager or supervisor.
- Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be detail oriented, able to manage high volumes of data with a high degree of accuracy.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a warm and friendly demeanor at all times.
Fundamental Requirements
- Employee must at all times be attentive, friendly, helpful, and courteous to all guests, manages, and fellow employees.
- Greet and welcome all guests and members.
- Process transactions for all purchases.
- Be knowledgeable about and provides basic product information for guests and members.
- Assist the sales effort by providing information and communicating potential guest/member needs to food and beverage manager.
- Handle all administrative functions including maintaining inventories, answering telephones, and processing of special orders, shipping requests and gift certificates.
- Receive, tag and place new merchandise on floor.
- Ensure shop is prepared for proper opening and closing each day.
- Assist in setting up and maintain the cleanliness and orderliness of displays.
- Assist with quarterly inventory as needed.
- Assist in preparing amenity gifts as necessary.
- Ensure overall guest satisfaction.
- Performing other duties as assigned.
Nearest Major Market: Napa