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Market Manager

Location: 

Napa, CA, US

Property Name:  Dolce Silverado
Req Id:  17646

Dolce is now seeking a Market Manager to join our team at the Dolce Silverado location in NapaCalifornia.

Job Summary

Assist the Director of Retail or General Manager in the supervising, displaying and merchandising of retail goods in the gift shops for the Resort and Spa.  Also assist in overseeing the operation of all resort shops including hiring, training, and supervising the shop staff.

Education & Experience

  • 4-year college degree required
  • Minimum 2 years experience in retail purchasing and retailing
  • Prior experience in luxury destination resort operations

Physical Requirements

  • Long hours sometimes required.
  • Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

General Requirements

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Must work well in stressful, high pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing nametags.
  • Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.

Fundamental Requirements

  • Maintain and increase retail revenue.
  • Employee must at all times be attentive, friendly, helpful, and courteous to all guests, manages, and fellow employees.
  • Monitor and control departmental expenses and payroll in accordance with budget guidelines and hotel occupancy.
  • Hire, train, supervise and evaluate all gift shop staff, with the assistance of supervisors where appropriate.
  • Ensure overall guest satisfaction.
  • Participate in the development and oversee the implementation of the retail budget, including rolling forecasts.
  • Maintain communication with all departments of the hotel.
  • Devise, guide and supervise the on-going training program.
  • Research, purchase and retail goods in retail outlets in keeping with the hotel atmosphere, ambiance and flavor.
  • Attend monthly staff meetings for the purpose of informing, training and inspiring staff.
  • Monitor and maintain the cleanliness and orderliness of the retail facilities.
  • Oversee the retail outlets physical plant to ensure facilities and equipment are in proper condition and good working order.
  • Monitor and maintain par stocks of retail goods and maintain inventory control.
  • Assist with reconciling and approving monthly general ledger and income statements.
  • Coach, counsel and conduct performance appraisals for employees.
  • Complete necessary personnel and payroll paper work during the hiring process.
  • Enforce all retail and hotel policies.

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 21 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Dolce Silverado1600 Atlas Peak RoadNapaCalifornia  94558
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.