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Men's Sports Club Locker Attendant

Location: 

Napa, CA, US

Property Name:  Dolce Silverado
Req Id:  527

Dolce is now seeking a Men's Sports Club Locker Attendant to join our team at the Dolce Silverado location in NapaCalifornia.

Job Summary

The Outlet Cashier/Order Taker is responsible for ensuring that all areas within the SPA are set-up and maintained in the highest standards of cleanliness, hygiene and operations.

Education & Experience

  • High School diploma or equivalent
  • 1 year related experience, or an equivalent combination of education and experience in a hotel or a related field preferred.

Physical Requirements

  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Able to stand during entire shift

General Requirements

  • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs
  • Perform other duties as requested by management.
  • Maintain a friendly and warm demeanor at all times

Fundamental Requirements

  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Prepare, set-up and when necessary clean areas within the SPA
  • Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
  • Provide accurate information and responds to guests questions regarding the facilities, services and activities
  • Have a thorough knowledge of the benefit of each treatment  and is able to explain this to the guest
  • Ensure the set-up, cleanliness, hygiene of Spa facilities are consistently maintained
  • Cleaning treatment room immediately when finished using and coordinate with housekeeping and engineering to keep the area clean and with zero defects
  • Maintain the highest standard of personal grooming and hygiene as instructed by company
  • Maintain the highest level of hygiene cleanliness within the surrounding area at all times
  • Build and maintain relationships with internal and external customers
  • Be attentive of guests needs and assist in providing a pleasant experience and strives to exceed customer expectation.
  • Refrain from any unnecessary conversation whilst within Spa treatment areas
  • Work effectively with colleagues from different viewpoints, cultures and countries
  • Control and deliver the linen and treatment products
  • Send dirty linen to laundry and pick up clean linen from Linen Room
  • Set up room treatments, locker rooms, wet areas, showers, sauna, steam rooms and guest relaxation areas according to the standard
  • Always follow the hotel policies and procedures
  • Ensure overall guest satisfaction
  • Communicate effectively and courteously over the telephone
  • Perform other duties as requested by management

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Dolce Silverado1600 Atlas Peak RoadNapaCalifornia  94558
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.


Nearest Major Market: Napa