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Training Manager


Napa, CA, US

Property Name:  Dolce Silverado
Req Id:  16154

Dolce is now seeking a Training Manager to join our team at the Dolce Silverado location in NapaCalifornia.

Job Summary

The Training Manager is responsible for managing the training process at his/her property.  S/he will conduct needs assessments and implement action plans to address training needs; coordinate property trainers in required Wyndham training; conduct Management Development Modules; and oversee and support skills and standards training.

Education & Experience

  • At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and 1 year of related experience; or a 2-year college degree and 2 or more years of related experience.
  • Must be proficient in Windows, Company approved spreadsheets and word processing.
  • Must have experience with and knowledge of other hotel-specific programs and systems (PMS, POS, etc.).

Physical Requirements

  • Long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  •  Perform other duties as requested by management.

Fundamental Requirements

  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
  • Prepare and submit required reports in a timely manner.
  • Conduct training, using the Wyndham Facilitator’s Guides or other materials as necessary.
  • Coordinate and support property Customer Service Trainers by ordering materials and scheduling training.
  • Hold regular meetings with property-level trainers to discuss issues and successes.
  • Evaluate property-level trainers’ performance, and ensure a consistent level of quality in delivery of Wyndham International training modules.
  • Design and conduct an annual training needs assessment to determine the property’s priorities.  Implement training programs to address the property’s training needs.
  • Coordinate and support property One to One Trainers by ordering materials and scheduling training.
  • Schedule training in One to One Customer Service Certification and otherManagement Development Modules to ensure that all employees receive required training.
  • Track and report on compliance with required training for all employees.
  • Conduct regular inventory of training supplies and control materials to ensure an adequate supply of materials to conduct required training.
  • Assist in development of the annual budget.
  • Control training expenses and manage expenditures to meet the property’s needs while remaining within budget guidelines.
  • Monitor the Service Standards by Position program and ensure compliance for all new hires.
  • Become certified in all Wyndham standard training programs, including (but not limited to) Wyndham Orientation, One to One Customer Service, Interviewing Skills, Performance Appraisals, Train the Trainer, Performance Management, and Preventing Sexual Harassment.
  • Attend Training Manager meetings as required; participate in regular Training Manager conference calls, and network with peers within Wyndham.
  • Conduct Wyndham Training Skills Workshop (Train the Trainer) and ensure that managers and supervisors are following the principles of this training in conducting regular departmental training.
  • Maintain communications with the Corporate Training Department regarding training issues and updates to training materials.
  • Be familiar with Guest Service reports, Associate Opinion Survey results and action plans, and mystery shopper or quality audit reports.  Use these results to determine training needs.
  • Maintain professional association memberships, attend industry conferences, and network within the industry to develop training management skills.
  • Coordinate outside vendors and industry resources to meet the property’s training needs, within budget guidelines.
  • Be involved with and support the efforts of the Wyndham Enrichment Committee and Safety Committee.
  • Assist with training in, support and track other required Wyndham training, such as Blood Borne Pathogens, Serving Alcohol with Care, Hazcomm, etc.

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Dolce Silverado1600 Atlas Peak RoadNapaCalifornia  94558
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

Nearest Major Market: Napa