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Director, Franchise Operations - Florida


Orlando, FL, US

Property Name:  Remote in the United States
Req Id:  21484

Wyndham Hotels & Resorts is now seeking a Director, Franchise Operations - Florida to join our team.  This position is field based and the ideal candidate will reside in Florida.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  

Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

Director of Franchise Operations supports the overall mission of the Franchise Operations team by nurturing relationships with owners by understanding their individual goals and needs while recognizing every hotels in unique. The DFO optimizes owners’ performance by delivering innovative solutions and relevant resources using our experience and network across the organization.

The DFO takes ownership of their region by being accountable for the individual successes of their hotels to form long lasting relationships with the owners. They provide white glove service by utilizing available Wyndham Hotels and Resorts resources to strengthen relationships with Owners and Hotel Staff to as achieve fair market share at every hotel.

What you'll do

  • Compel owner involvement to achieve performance goals and drive franchisee satisfaction by embracing an Owner First mindset that directly aligns with our Count on Me service culture values: Being Responsive, Being Respectful and Delivering a Great Experience.
  • Develop trusted relationships with external customers in order to educate, motivate and influence adoption of tools and resources to elevate performance.
  • Execute Wyndham Hotels and Resorts initiatives, projects and related tasks.
  • Execute a Portfolio Management strategy that improves overall performance through consistent communication, contact and touchpoints with hotels and owners.
  • Analyze data to develop and execute strategies to expand revenue generation opportunities, drive growth and performance while improving quality and increasing customer satisfaction with each hotel.
  • Drive Net Room Growth through retention and development opportunities.
  • Collaborate with internal stakeholders and respond to one off requests from the business that are property specific.
  • Provide accountability to the organization through documentation, follow up and system reporting.
  • Achieve annual service, performance and KPI goals in order to impact WHR profitability.
  • Take ownership of personal and professional development.
  • Project a positive image and promote the value of Wyndham Hotels & Resorts.
  • Participates in special projects.

You'll be successful if you have

  • Proficient at analyzing and organizing data consistently to execute region strategies.
  • Proficient influencing skills in order to achieve operational results.
  • Independent problem solving. Empowered to make decisions and leverage the WHR organization for hotels/owners. If needed - comes to leader with solutions for decision making.
  • Fluent understanding of existing WHR tools & resources and able to leverage them for the benefit of the hotel/owner.
  • Builds on existing internal relationships and trust & provides feedback/solutions to leadership on hotel/owner needs & challenges.
  • Fluent in ability to manage conflict and difficult conversations.
  • Proficient in independently prioritizing, organizing and managing time effectively.
  • Excellent verbal and written.

Preferred Experience/Qualifications

  • 4 year college degree.
  • 6 to 8 years of progressive experience in a hotel or a related field required, preferably, property and corporate management experience.
  • Multi-property experience.
  • Leadership Experience.
  • 3-5 years of Wyndham experience (preferred).
  • Industry certifications.
  • Proficient in Microsoft Suite (i.e. Office, Word, PowerPoint, Excel etc.).

Physical Requirements

  • Position entails exposure to interior and exterior hotel property environments inclusive of the multilevel properties, inclement weather (i.e. stairs, onsite restaurants, pool and exercise facilities, etc.).
  • Seamless continuation of work while traveling on company business (i.e. conduct work using mobile devices, from hotels, while at trade shows, and/or across varying time zones when necessary).
  • 90% travel with flexible work schedule.
  • Work under pressure with extended hours/days when required, in order to meet deadlines.
  • This position requires the ability to stand and be on your feet for approximately 50% of the day.
  • This position requires the ability to sit and drive long distances for approximately 75% of the week.
  • Qualified candidates must be able to lift a minimum of 10 lbs.
  • This position requires the ability to bend, twist, squat, push/pull while inspecting properties.



Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,000 hotels across over 95 countries on six continents. Through its network of more than 813,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 22 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection® and Wyndham®. Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs more than 4,000 team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all.
Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

Job Location:  Field Based in Florida
Employment Status: Full-time

What we expect from you:

You will play an important part in our mission to make hotel travel possible for all by:

Being responsive, respectful and delivering great experiences to our guests, partners and communities.

Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us:

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

Competitive salary and benefits, flexible work arrangements and exclusive team member discounts.  

Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

A Company culture of diversity, equity and inclusion. Our culture infuses different perspectives that reflect our diverse guests and communities around the world.

About Wyndham Hotels & Resorts:

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else across the globe, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.

Nearest Major Market: Orlando