Share this Job

Lead Banquet Houseperson

Location: 

Orlando, FL, US, 32819

Property Name:  Wyndham Orlando Resort
Req Id:  21557

Wyndham is now seeking a Lead Banquet Houseperson to join our team at the Wyndham Orlando Resort location in OrlandoFlorida.

Job Summary

The Lead Banquet Houseperson is responsible for supervising, directing, and coordinating the set-up, refresh, tear-down and maintenance of all meeting space, and assigning of duties to be done in an accurate and timely manner.

Education & Experience

  • High school diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical Requirements

  • Flexible and long hours sometimes required
  • Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during the entire shift.

General Requirements

 

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Hotels & ResortsStandards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Wyndham Hotels & ResortsStandards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a friendly and warm demeanor at all times.

Fundamental Requirements

  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Oversee and assist in the cleaning and set-up of banquet and meeting rooms for functions. Arrange tables, chairs, etc., to proper specifications.
  • Ensure the correct and timely set up of all Banquet Event Order functions.
  • Maintain the highest standards of cleanliness and sanitation throughout the banquet functions space, pre-function space and storage areas to include the carpets, walls, walks, doors, windows, lighting fixtures, etc.
  • Ensure the banquet storeroom is neat and organized and stocked with any and all appropriate supplies necessary for meetings or food service functions.
  • Be familiar with fire exit and extinguisher location, and follow all hotel safety rules.
  • Oversee the breakdown of functions after completion and ensure that all equipment and supplies are stored properly.
  • Supervise the transport and storage of tables, chairs, and other equipment.
  • Refresh meeting rooms as needed.
  • Notify management of any hazards.
  • Be familiar with the organization of the hotel and know the function of each department.
  • Ensure overall guest satisfaction.

COMPANY OVERVIEW:

 

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,000 hotels across over 95 countries on six continents. Through its network of more than 813,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 22 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection® and Wyndham®. Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs more than 4,000 team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all.
 
Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.
 

Job Location: Wyndham Orlando Resort8001 International DriveOrlandoFlorida  32819
Employment Status: Full-time

What we expect from you:

You will play an important part in our mission to make hotel travel possible for all by:

Being responsive, respectful and delivering great experiences to our guests, partners and communities.

Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us:

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

Competitive salary and benefits, flexible work arrangements and exclusive team member discounts.  

Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

A Company culture of diversity, equity and inclusion. Our culture infuses different perspectives that reflect our diverse guests and communities around the world.

About Wyndham Hotels & Resorts:

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else across the globe, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.


Nearest Major Market: Orlando