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Outlet Cashier - Ramada by Wyndham Manama Centre

Location: 

BH

Property Name:  Ramada Manama City Center
Req Id:  9354

Job Summary

The Outlet Cashier/Order Taker is responsible for accepting payment for food and beverages and making proper change for guests and fellow employees. He/she is also responsible for assisting the Host/Hostess in the prompt greeting and seating of all guests and assist servers as needed.

Education & Experience

• High School diploma or equivalent and/or related experience in a hotel or a related field preferred.

Physical Requirements
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Able to stand during entire shift
General Requirements
  • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.
  • Maintain a friendly and warm demeanor at all times

 

Fundamental Requirements
  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
  • Collect money and/or credit cards from guests and servers, and make correct change.
  • Operate the approved credit card machine
  • Prepare cahier report at end of shift
  • Pay out servers’ and service attendants’ tips, if applicable
  • Greet and seat guests at appropriate tables in a timely manner
  • Perform opening and closing duties according to established side-work checklist
  • Be attentive of guests needs and assist in providing a pleasant dining experience
  • Properly take reservations for all outlets
  • Have a thorough knowledge of menus and current specials in all applicable outlets
  • Answer the phone according to standards
  • Communicate effectively and courteously over the telephone
  • Take a room service order according to hotel standards
  • Assist servers and host/hostess in the serving of guests, as needed
  • Ensure quality control of menus with regard to cleanliness and appearance
  • Ensure overall guest satisfaction

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.