Account Director, Business Development

Location: 

Parsippany, NJ, US

Property Name:  Remote in the United States
Req Id:  23635

Wyndham Hotels & Resorts is now seeking a Account Director, Business Development to join our team.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The position of Account Director, Business Development is responsible for driving incremental revenue growth within the NAMER region from assigned segments by using general business acumen to prospect and expand our business reach.

The primary focus will be on the corporate industry with a strong emphasis on the infrastructure verticals growing at the macro national level and who align with WH&R brand offerings. The position will be responsible for proactively identifying and engaging with potential clients, nurturing relationships, and driving new business growth through research, identification, qualification, conversion, account activation and ultimate graduation to another seller/team based on industry segmentation and customer profile. All new accounts retained by Account Director, Business Development should be highly engaged with a strong long-term potential for growth.

Overall, this position will require a strong skill set and affinity for business development.  Leads for new business may be provided or may need to be self-cultivated through research tools, industry reports, etc. Desired qualities include exceptional communication skills, persistence, adaptability, tenacity, creativity, superb organization skills and proficiency with systems and processes.

The team member should possess a good knowledge of WH&R brands, as well as overall company strategy and associated management process and practice. The team member may represent at customer facing events and internal meetings where potential revenue opportunities are presented.  Strong communication and collaboration skills are required to navigate effectively throughout the organization. 

What you'll do

Account Acquisition

Must be able to utilize tools such as LinkedIn, Dodge Data & Analytics, Google Alerts, ZoomInfo and other tools, as assigned, to research companies to identify customer potential and develop communication tactics to reach out, secure response, and qualify the customer. This will require extensive in-person, email, and telephone solicitation to gain engagement to qualify potential new accounts. 

Position will also leverage internal reporting to help identify and find new business opportunities while ensuring WH&R optimizes participation in trades shows and customer facing events where new revenue opportunities are available.  

Account Management 

Once a new account is converted, use appropriate tools and tactics to solidify engagement and expand contact network with an organization to optimize revenue generation to WH&R properties. This will entail gaining an understanding of customer’s business, communicating value proposition across multiple business units/office locations/travel influencers and using the various tools within Wyndham Business to most efficiently and effectively grow partnership.

Cross Functional Collaboration

Effective communication with internal customers including Operations, Brand Leaders, Regional Leads and the field sales teams to maximize and leverage all revenue opportunities. Partner with marketing to effectively drive traffic to Wyndham Business and collaborate with Wyndham University on any and all franchisee facing educational offerings. 

You'll be successful if you have

  • Experience with customers with both unmanaged and managed travel programs. 
  • Strong understanding of the GDS and the various online booking tools (ie Concur).
  • Stay current on key segment trends related to key industries identified by leadership. 
  • Excellent verbal and written communication and presentation skills.
  • Work consists of moderately complex procedures where strong selling skills are required.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to work well in stressful, high-pressure situations, including ability to handle client objections and disputes to achieve satisfactory results.
  • Work requires using original and creative thinking to maximize revenue results.  The results generally impact several departments including franchise properties and managed properties.
  • Understanding of competitive landscape and strengths/opportunities associated to WH&R position.
  • Identifying and overcoming challenges through collaboration with colleagues, supervisors and other stakeholders.  This requires judgment such as setting priorities, evaluating results, or coordinating with cross functional teams. 
  • Excellent computer skills; Microsoft Office (Excel, Powerpoint, TEAMS, etc).
  • Ability to stay objective and fair when dealing with sensitive internal and external customer situations, maintain constructive working relationships and must maintain composure and objectivity under pressure.
  • Demonstrated self-starter, exhibiting initiative, confidence, professionalism and good judgment, including anticipating what needs to be done before it becomes a necessity.
  • Must be effective at listening, understanding, and clarifying the concerns and issues raised by customers and internal stakeholders. 
  • Demonstrate ability to multi-task, prioritize and meet simultaneous deadlines with degree of attention to detail.
  • Exhibit a high level of accountability; results-oriented, dependable and flexible.
  • Work at high level of productivity; adapting behavior to other styles; interact with people who have different values, culture or backgrounds, be of service to difficult people.
  • Strong sales experience in North America with broad understanding of all viable market segments and global regions for WH&R. 
  • Team player with strong work ethic.
  • Ability to develop strategy and communicate effectively to the broad WH&R community. 
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Keen knowledge and understanding of travel market segments most importantly Business Transient, Group/MICE and Long Term Stay.
  • Ability to work collaboratively with Reporting & Analytics, Marketing, GSO Leadership. 
  • and others providing support.
  • Understands how to manage in a culturally diverse work environment.
  • This position requires a high degree of self-motivation, the ability to work unsupervised using own initiative and flexibility to adapt to customer needs within several segments and markets.

Required Qualifications/Experience

  • 3-5 + years in a business development role (travel/hospitality experience preferred, but not required).   

COMPANY OVERVIEW:

 

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.


Employment Status: Full-time

For residents of California, Colorado, Hawaii, New York, Washington and District of Columbia, click here.

What we expect from you

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.

∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler.  Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.