Analyst, Central Systems
Parsippany, NJ, US
Wyndham Hotels & Resorts is now seeking a Analyst, Central Systems to join our team.
Why Wyndham?
By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!
The Role
The Strategy and Technology team is a pilar in the Central Systems Organization responsible for managing the relationships between business teams and our technology partner, Sabre. In addition, team members are responsible for partnering with business teams on their strategic road maps and aligning the technical needs with our technology partners roadmap. The Analyst, Strategy & Technology will manage enhancement and defect prioritization, engage in testing new enhancements, facilitation of UAT, and partner with other key business areas to drive strategic initiatives that align with the company’s goals.
What you'll do
- Partner with business teams to align on technology partner road maps, enhancements, and defects.
- Work collaboratively with entire Strategy and Technology team to follow enhancements through the 4D process and provide accurate reporting on status.
- Work collaboratively with entire Strategy and Technology team manage defects reported within SynXis CR, prioritize, and provide accurate reporting in status.
- Attend internal meetings to review statement of needs and solution requirement documents to provide feedback on operational impacts from a property or organization perspective.
- Absorb monthly maintenance releases and quarterly enhancement releases to coordinate user acceptance testing and provide testing status.
- Partner with entire Central Systems Team to assess SynXis CR, SVA and other integration partners to look for trends or areas of improvement and work with partners to address or promote a path forward.
- Provide expertise and system support in other areas as needed.
You'll be successful if you have
- Must be able to convey information and ideas clearly; both oral and written communications.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be able to work well in stressful situations.
- Must be able to show initiative in job performance, including anticipating, preventing, identifying and solving problems as necessary with or without supervisors’ guidance.
- Must maintain composure and objectivity under pressure.
- Must have the ability to assimilate information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
- Must be effective at listening, understanding, and clarifying the concerns and issues raised by key clients, co-workers and supervisors.
- Must be able to work with and understand basic financial information, data, and basic arithmetic functions.
- Must be able to utilize computer functions within Excel, Microsoft Outlook, Internet Browser and any other systems that may be designated by the company.
- Perform other duties as requested by management.
- Attend meetings/training as required by management.
Required Qualifications/Experience
- High School Diploma or GED required.
- College degree or equivalent in travel industry, revenue management, or related fields preferred.
- Two to four years of experience in the travel industry.
- Knowledge of Wyndham systems (i.e. PMS. Salesforce & Sabre CRS) required.
- Strong analytical ability; exceptional written and verbal communication skills.
- Solid computer skills with proficiency in MS Office; specifically Excel, PowerPoint and Word.
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.
Employment Status: Full-time
For residents of California, Colorado, New York City, and Washington, click here.