Business Analyst, Salesforce and BI


Parsippany, NJ, US

Property Name:  Parsippany - 22 Sylvan Way
Req Id:  22216

Wyndham Hotels & Resorts is now seeking a Business Analyst, Salesforce and BI to join our team at the Parsippany - 22 Sylvan Way location in ParsippanyNew Jersey.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The Business Analyst, Salesforce & Business Intelligence will elicit, analyze, and document business requirements from key stakeholders within Wyndham Hotels & Resorts. This role will work collaboratively with technical teams within Salesforce and IT departments to analyze and solve business challenges and implement new solutions and improve existing processes utilizing and Business Intelligence platforms.

What you'll do

  • Gather, develop, and analyze business requirements for solution design on the platform. Responsible for documenting, reviewing and approval of Business Requirements Document and Functional Specification with Key Business Stakeholders. 
  • Gather and facilitate reporting requirements between Key Business Stakeholders and Business Intelligence team.
  • Responsible for Business Process Analysis and Design. Provide Gap and Impact analysis, define user stories, develop test cases, and create and maintain functional design documentation. 
  • Collaborate with Salesforce Administration and Development Teams to design and implement innovative Solutions using the Salesforce Lightning Platform.
  • Support and train end-users, develop and maintain training documentation, monitor and enforce system and process adoption.
  • Implement and maintain user standards and process documentation to support various business processes. 
  • Provide support for production and incident management, including ad hoc support requests.
  • Facilitate analysis/triage, prioritization, and implementation of business requests and defects.
  • Perform validation and facilitate user acceptance testing and sign off.
  • Collaborate with cross functional teams including Business Stakeholders and IT.
  • Remain current with Salesforce releases and evaluate and recommend new feature and functionality where feasible. 

You'll be successful if you have

  • Competency in gathering and documenting business requirements. 
  • Hands-on experience with Administration with working knowledge of Sales Cloud, Service Cloud, Communities, Mobile, Pardot Marketing, Lightning Components.
  • Experience with Business Intelligence tools as an end-user along with knowledge of data sources to support reporting output.
  • Strong knowledge of and extensive experience with MS Office applications (Word, Excel, Visio and PowerPoint).
  • Ability to analyze and creatively solution complex business problems.
  • Excellent troubleshooting, analysis, and problem-solving skills.
  • Excellent oral and written communication and interpersonal skills.
  • Organized, detail oriented and results driven.
  • Ability to work independently and quickly get up to speed on current implementation and processes.
  • Strong organizational and time management skills with a strong ability to multi-task and work well under pressure.

Required Qualifications/Experience

  • Bachelor’s degree in Computer Science, Business Administration, or related field.
  • Minimum 3 to 5 Years of hands-on Administration/Business Analysis Experience. 
  • Minimum 3 Years of experience in Business Analysis and Business Process implementation.
  • Preferred - Salesforce Administrator Certification and Salesforce Business Analyst Certification. 
  • Experience in the hotel industry is desired but not required. 



Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.


Job Location: Parsippany - 22 Sylvan Way22 Sylvan WayParsippanyNew Jersey  07054
Employment Status: Full-time

What we expect from you

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.

∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler.  Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.