Coordinator, Insurance

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The Compliance Coordinator, Insurance will assist in protecting the interest of Wyndham Hotels and Resorts and its brands. You will be responsible for managing and overseeing all aspects of insurance-related activities within the organization for our 9k+ franchised locations. This includes verifying and processing insurance certificates, communicating with insurance brokers/providers, and ensuring compliance with all relevant franchise agreement requirements. The successful candidate will play a crucial role in maintaining accurate records, resolving insurance-related issues, and supporting the overall efficiency of our insurance processes.

What you'll do

Policy Management.

• Responsible for obtaining and reviewing insurance certificates pertaining to all openings, transfers, and renewal transactions.
• Request revisions to policies when necessary to meet franchise agreement requirements.
• Maintain accurate and up-to-date records of insurance certificates/policies and related documents.
• Organize and archive insurance records in accordance with company policies and legal requirements.
• Assist in delivering mass communications pertaining to annual renewal and any related deficiencies. 

Communication.  

• Act as the main point of contact between the organization and insurance providers.
• Communicate effectively with internal stakeholders to provide information on insurance matters. 
• Address inquiries and concerns related to insurance coverage.

Reporting:

• Prepare regular reports on insurance activities related to all openings, transfers, and renewal transactions.
• Provide analytical insights and recommendations for improving insurance processes.

Problem Resolution:  

• Investigate and resolve insurance-related issues and discrepancies. 
• Collaborate with internal departments to resolve any insurance-related challenges.
   

You'll be successful if you have

• Detail-oriented with strong organizational skills, able to self-manage all tasks and deadlines, assign priority to tasks, and work within tight and changing deadlines.
• Proficient in using MS Office and relevant software/tools for insurance management.
• Constant and diligent follow-up is a must.
• Excellent written and verbal communication skills.  Must be able to give and receive information efficiently/effectively with a professional demeanor.
• Ability to work independently and collaboratively with both internal and external stakeholders.
• Problem-solving skills and a proactive approach to addressing insurance-related challenges.
   

Required Qualifications/Experience

• College Degree (BA, BS), preferred.
• 1-3 years administration experience in insurance and/or franchised service industry.
• Strong understanding of insurance policies and procedures.
• Excellent communication and interpersonal skills.
• Experience working in a large matrix organization and a cross-functional team environment.