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Director, Hotel Systems


Parsippany, NJ, US

Property Name:  Parsippany - 22 Sylvan Way
Req Id:  16190

Wyndham Hotels & Resorts is now seeking a Director, Hotel Systems to join our team at the Parsippany - 22 Sylvan Way location in ParsippanyNew Jersey.

Job Summary

The Director, Hotel Systems is to be responsible for key technologies used by WHG franchised hotel locations in North America. Focused on partner management, this role will require a high level of communication skill and comfort working across both internal and external teams. The successful candidate will have experience in management of standards and defining SLAs. This role will also be responsible for the following:
•    Hotel technology solutioning
•    Integration of hotel and central systems
•    Operational management of technology partners
•    Leading business requirement sessions
•    New product discovery and championing
•    Reporting & Analytics

Experience in integrating disparate systems via API or other exchange and related technologies and managing partner relationships for servicing all deployed technologies is critical. Project management experience will also be very valuable for this role as the scope is not limited to just defining solutions but seeing them rolled out to our over 6000 North American franchised hotel locations.

Essential Job Functions
Collaborate with business and IT stakeholders to drive value to our franchised hotel locations via technology. Ensure in room, back of house and all guest facing technologies are adequate and scaled property for our diverse portfolio of brands. Responsible for: 
#    Responsibility                                   
1.    Identifying hotel technology needs and developing practical solutions.        30%
2.    Driving implementation of technologies with internal and external teams.        30%
3.    Provide industry expertise in implementation of hotel technology.              20%
4.   Collaboration with cross-functional business teams to ensure product alignment.    20%

Non-Essential Job Functions
These are functions that are ancillary to the job, and may be assigned to others if necessary. Most functions that account for only a small part of the job are considered non-essential.
#         Responsibility                                
1.    Best practice documentation creation
2.    Providing analytics from hotel tools to other business users.
3.    Expense / time management & departmental meetings.

Scope/Financial Responsibility

As a technology leader for Wyndham Hotels & Resorts, you will make decisions and manage partner relationships that have a direct financial impact to the company.  You will be responsible for managing partner invoicing and contract oversight. Though there is no direct budget for this position to manage, this role will be a key participant in strategic planning efforts and execution of the overall IT roadmap and budget planning cycle annually.  

Travel Requirements
Travel to regional conferences and events in addition to regular business travel will be a requirement for this role. Expect to travel up to 25% of the time.


    Estimate and articulate ROI on large complex capital projects
    Experience with API integration or other data brokerage
    Analyze complex situations and provide operational solutions.
    Manage vendor relationships to ensure hotels are getting best in class product & support.
    Provide subject matter expertise hotel systems (PMS, CRS, POS, S&C, etc)
    Builds trust and support for initiatives across our franchised hotel base and business teams.

Minimum Requirements & Qualifications

    College degree preferred
    Experience with hotel industry specific systems is critical to success in this role
    Strong written and oral communication skills; good presentation skills with ability to think outside the box to generate solutions; ability to interpret data and see trends and patterns
    Previous project or product management experience


This role will have direct impact on key technology decisions that can be financially impactful to both hotel owners and WHR. This role will require a high level of autonomy and leadership. Decisions made in this role will have a direct financial impact to hotel budgets and operating expenses. 


Organizational Relationships
In order to succeed in this role, you would be required to create and maintain relationships with various groups within the Wyndham family. These relationships will be leveraged on a daily basis to achieve your goals. The various groups that relationships are critical with include:
    Franchised Hotel Owners / Managers
    Brand Hotel Operations Teams
    Franchise Board/Advisory Councils.
    Revenue Management 
    Loyalty
    Group Sales

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Parsippany - 22 Sylvan Way22 Sylvan WayParsippanyNew Jersey  07054
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

Nearest Major Market: New York City
Nearest Secondary Market: Newark