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Director, Revenue Optimization


Parsippany, NJ, US

Property Name:  Parsippany - 22 Sylvan Way
Req Id:  19940

Wyndham Hotels & Resorts is now seeking a Director, Revenue Optimization to join our team at the Parsippany - 22 Sylvan Way location in ParsippanyNew Jersey.

Job Summary

The Director, Revenue Optimization is responsible for growing marketshare for specific sets of hotels (including focus brands, focus properties, focus geographies etc.) by analyzing performance, formulating short term and long term revenue strategies, and executing them in partnership with Sales, Marketing, and Operations. The candidate will study various models of grouping properties by performance to arrive at and report out on challenges for those groupings. This role’s key skills in Revenue Management will help devise customized strategies balancing segments, channel production, and pricing to mitigate the identified challenges. The candidate will utilize their relationship skills to work in partnership with other Revenue Generation departments to put the customized plans in action. This includes listening to the voice of the franchisees with an owner first philosophy to proactively solve their challenges. Ultimately, the role is responsible for tracking performance, and showing results in these various property groupings.


The position will work very closely with the Global Distribution and Connectivity, Sales, Brand Marketing, Digital, Loyalty, and IT teams. The success of this position will be measured in KPIs ranging from RevPar Index growth and Channel mix targets, to project completion milestones. Leveraging our current tools, position will also ensure our franchisees receive the strategic support necessary, including training, to successfully implement revenue strategies in their hotels.


The position will report directly to the Vice-President, Revenue Optimization.

Education & Experience

•    Bachelor's Degree in Hotel Management, Business, Statistics, Marketing, Finance, IT or a relevant field of work, or an equivalent combination of education and work-related experience. 
•    5+ years of progressive work-related experience in hotel revenue management or related fields roles like yield management, pricing, inventory management etc. is essential
•    Strong knowledge of distribution channels, Hotel PMS / CRS and revenue management systems required including knowledge and experience in hotel pricing concepts, yield management optimization, and selling strategies. 
•    Analytical – Ability to review numbers and draw quick conclusions about past and future trends from data
•    Knowledge of customer segmentation, lifecycle marketing, and lifetime value maximization is a plus but not required 
•    Ability to communicate business needs to the Business Intelligence Group.
•    Ability to prepare high quality presentations in PowerPoint, effective presentation skills for a varied audience from franchisees, owners, peers, internal stakeholders, to Executive Committee


Analyze market conditions through various analyses, formulate a comprehensive revenue and customer strategy for specific brands and/or property groupings, and execute it with the help of our Operations partners and franchisees to succeed in RPI and Revenue growth across the portfolio
Work directly with franchisees and owners to influence their strategies on a short and long term basis, driving adoption of tools and revenue management capabilities developed for them. Increasing adoption of tools and strategies is an important part of this role
Educating franchisees and internal teams via webinars, in-person trainings, property visits, to drive strategy adoption and troubleshooting
Develop and maintain Analyses and Success Metrics, ROI measurement.
Provide input and be the subject matter expert in various RM projects that drive flexibility and new RM capabilities for franchisees and owners

Key Competencies/Skills

•    Revenue Optimization skills or training via industry experience or education
•    Ability to create executable tasks from a strategic vision, being able to sell that vision across stakeholders and execute those tasks, through people not directly under the candidates supervision
•    Ability to work effectively in a fast-paced complex environment.
•    Ability to work simultaneously on a number of initiatives and priorities often under pressure.
•    Results orientated and dependable.
•    Ability to work without specific instructions in an ambitious environment; problem solve. 
•    Ability to make business decisions with integrity and honesty.
•    Ability to work well both independently and as part of a team to achieve goals and targets.
•    Excellent interpersonal and communication skills (both written and verbal) to work with people at all levels and from all backgrounds and parts of the world. 
•    Self-starter, exhibiting initiative, confidence, professionalism and good judgment.
•    Flexibility during times of change and open to multiple points of view and possible solutions.
•    Ability to capture and articulate business needs with diverse stakeholder with varying perspectives.
•    Identify and resolve issues and conflicts that may arise in a project cycle. 
•    Identify and communicate to leader project risks, assumptions, dependencies, and critical paths. 

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Alltra, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Parsippany - 22 Sylvan Way22 Sylvan WayParsippanyNew Jersey  07054
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

Nearest Major Market: New York City
Nearest Secondary Market: Newark