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Director of Digital Product Management - On-Property Guest Experience

Location: 

Parsippany, NJ, US

Property Name:  Parsippany - 22 Sylvan Way
Req Id:  4458

Wyndham Hotels & Resorts is now seeking a Director of Digital Product Management - On-Property Guest Experience to join our team at the Parsippany - 22 Sylvan Way location in ParsippanyNew Jersey.

Job Summary

 

The Director, Digital Product Management, On-Property Guest Experience is responsible for executing and contributing to the strategy and operationalizing the roadmap for Wyndham Hotels & Resorts’ 19+ brands to improve our digital value proposition for the guest beyond booking. This seasoned, hands-on leader will partner with key stakeholders to oversee the entire life cycle of direct customer touchpoints leading up to, during and post their stay. Additionally, this role will help build brand awareness and affinity via purposeful innovation/rationale experimentation, with the ultimate goal of driving incremental revenue and loyalty, enhancing the guest experience and/or improving hotel operations. S/he will have the innate ability to breakdown complex problems into simple steps that accelerate product development while bridging the gap between the Business, Technical teams and the Property to ensure successful delivery overall. This team member must have a passion for bridging the digital to physical experience to drive revenue and engagement.

 

This role partners closely with members of the Digital Product Team, UX & Design, Analytics, Brand Operations, Brand Marketing, Loyalty, and I.T., CRM as well as external agency partners.

 

The position reports to the Sr. Director, Global Digital Products and has no direct reports.

 

Responsibilities

  • Develop and nurture strong relationships both at the Corporate and Property level, while incorporating customer and marketing insights, competitive research and system capabilities, into a virtuous cycle that identifies and delivers digital features enhancing the on-property guest experience; Act as the customer advocate in order to understand their needs and translate those needs into new product features
  • Partner with other Product Managers and external technology partners to own and execute product / project life-cycle for various enhancements from ideation to launch; includes requirements definition, cross-functional alignment, scrum participation, user acceptance testing and launch
  • Participate in triage and prioritization of defects, leading internal and external teams to assess effort, revenue impact and technical and/or business dependencies
  • Evangelize the product vision with Training, Communications and Marketing teams to develop product marketing plans and training modules/guides that help maximize adoption and usage
  • Remain abreast of trends and new features across hospitality and other verticals to continuously evolve guest facing technology products
  • Develop and present executive-level communications that effectively communicate the strategic plan and progress of projects and the roadmap

 

 

Education & Experience

 

Experience/Certificates/Education

  • BA/BS in Computer Science or Business required (MBA is a plus)
  • 8+ years of product management experience OR a combination of hotel operations experience as a GM or Revenue Manager/Director AND relevant product management experience and/or retail experience managing digital-to-physical guest experiences
  • 4+ years of experience leading functional or technical teams
  • 3+ years of experience with software testing and Quality Assurance
  • 2+ years of experience in hotel technology with guest-facing touchpoints
  • 2+ years working in Agile software development working practices
  • 3+ years of experience with third party integrations and management of technology vendors
  • Solid understanding of web and mobile technologies and the innate curiosity and desire to learn more
  • Project leadership experience
  • Experience with Content Management Systems such as Adobe Experience Manager a plus
  • Must be able to speak and write in English fluently

 

Fundamental Requirements

 

Behavioral Competencies

  • Strong leadership acumen
  • Must be results-driven, proactive, innovative, and solutions-oriented
  • Must possess agility of thought (move seamlessly from big- picture strategy to flawless detailed execution)
  • Possesses the ability to view experiences from a customer perspective and make recommendations/callouts for optimization
  • Keen prioritization/adaptation skills; Ability to shift focus as business needs dictate
  • Relationship/people skills; Ability to establish, strengthen and nurture productive relationships with internal and external stakeholders
  • Strong presentation, negotiation and communication skills (verbal and written)
  • Passion for travel
  • Possibility of up to 15% travel time

 

Functional Competencies

  • Proficiency in website and app design with a mobile-first mindset
  • Expertise in authoring Status Reports, Statements of Work, Release Notes and Business Requirements Documentation and other core project management documentation
  • Expertise in process and standards development and governance
  • Expertise in JIRA and related project management tools
  • Knowledge of mobile app fundamentals
  • Knowledge of and experience in working with APIs
  • Possesses some technical experience including HTML, JavaScript and CSS
  • Knowledge of fundamental principles of information architecture and globalization
  • Familiarity with ADA standards a plus

 

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Parsippany - 22 Sylvan Way22 Sylvan WayParsippanyNew Jersey  07054
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.


Nearest Major Market: New York City
Nearest Secondary Market: Newark

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