Share this Job

Engineer, ITSM Developer


Parsippany, NJ, US

Property Name:  Parsippany - 22 Sylvan Way
Req Id:  20879

Wyndham Hotels & Resorts is now seeking a Engineer, ITSM Developer to join our team at the Parsippany - 22 Sylvan Way location in ParsippanyNew Jersey.

Job Summary

The Engineer, ITSM Developer (Developer) will support the development, implementation, and support of the IFS Assyst and other productivity platforms as required.  The Developer will provide creative solutions to resolve business problems via customer requirements based on system capability and process gaps.  They will set up profiles and oversee migration of data.  They will be working with the CMDB gateway or other integration tools to maintain CMBD within Assyst. 

The Developer will work with the SharePoint team in the development and implementation of the Enterprise-wide SharePoint environment at Wyndham. The Developer must be able to analyze the enterprise information architecture, understand all client requirements and provide strategic solutions.  The Developer will need skills in SharePoint 2010/2013/Online including security, site structure, portal design, custom coding and web parts and database stores.  The Developer must also show proficiency in .Net programming for ongoing development/enhancement of our enterprise SharePoint implementation. 

This position will require good working knowledge of Windows Server 2008/2012, networking skills, Active Directory, as well as some basic SQL skills including database creation, security, replication, performance-tuning, and maintenance.


  1. SharePoint farm Administration and production support 
  2. Analysis and design of cost-effective solutions based on business needs to drive business efficiencies (includes technical and functional specification creation)
  3. Development, testing, and implementation of new SharePoint solutions
  4. ITSM System Administration and Development.  Assist with handling incident tickets on a priority basis
  5. Work with Axios Asset & Configuration Management and Asset Management teams to deliver expanded Discovery functionality:
  • Developing and delivering customized portal web pages in IFS Assyst
  • Setting up common profiles, configuration, defining and changing, and upgrading tool labels and toolbar content
  • Overseeing the migration of data, maintain, oversee and manage system defaults and other tool-centric administrative functions as necessary
  • Updating documentation
  • Identifying, creating and maintaining the organization, location, product structure, CI’s and associated attributes
  • Working with the CMDB Gateway, Contact user Gateway, or other integration tools that might create or maintain CMDB information within Assyst
  • Overseeing changes to process workflows defined in the system
  • Managing CMDB health by using Discovery (or equivalent methods) to support Assets and Configuration


  • Impact of decisions can have a positive/negative impact on the business experience and Operational targets
  • Lead platform support independently and provide management of onshore/offshore resources
  • Impact of decisions can have a positive/negative impact on Opex spend and targets

Scope/Financial Responsibility

  • Support with creating Operational budget and set Capital targets
  • Create and execute assigned projects and tasks on time and budget per estimates 
  • Help with finding opportunities to capitalize effort of resources to help bottom-line

Abilities/Key Competencies/Skills

  • Building Trust
  • Driving for Results
  • Executive Disposition
  • Business Acumen
  • Innovation
  • Strong written and verbal communication skills
  • Ability to meet tight deadlines
  • Working knowledge of MS Office, Visio, and Project 


  • Strong understanding and experience (2+ years) with leading ITSM/ITOM platform (preferred Assyst)
  • Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework
  • Technical involvement in ITIL and ITSM process development including extensive experience with Incident, Problem, Change and Configuration Management
  • Understanding of enterprise change management.  2+ years of hands-on experience building and administering SharePoint 2010/2013/Online environments in high availability and high-performance clusters
  • 2+ years of experience in JavaScript, HTML, JQuery
  • 2+ years of Object-Oriented programming using .Net, ASP.Net, VB Net and C# programming languages
  • Experience with power platform (Power BI, Power Automate, Power Apps)
  • Experience integrating .NET applications into SharePoint 2010/2013/Online 
  • SQL Server setup and administration to support SharePoint Farms
  • Deep knowledge of the following: MS SQL Server, IIS administration, XML, SQL Server Reporting Services (including SharePoint integrated mode), InfoPath, MOSS Business Data Catalog configuration, Excel Services, .Net application configuration management, SharePoint Designer 2010/2013/Online
  • Skills to install, configure, and support SharePoint Server, Windows SharePoint Services and integrate related 3rd party applications 
  • Candidate must possess knowledge in Load Balancing and DNS as it relates to the installation and maintenance of SharePoint 
  • BS or MS in computer science or related

Preferred Qualifications

  • Experience in design, development, deployment and maintenance of Microsoft Content Management Server solutions and SharePoint Products & Technologies
  • Knowledge and experience with SharePoint customization using Site Definitions, SharePoint Templates and development of custom web parts
  • Knowledgeable of the differences between areas, sites, site collections, workspaces, web parts, document libraries, and lists as they relate to SharePoint and CMS and know when and how to use them all effectively. 
  • Solid understanding of SharePoint and CMS site administration and permissions structure

Organizational Relationships

This position reports to the Director, Shared Applications.


Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,000 hotels across over 95 countries on six continents. Through its network of more than 813,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 22 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection® and Wyndham®. Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs more than 4,000 team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all.
Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

Job Location: Parsippany - 22 Sylvan Way22 Sylvan WayParsippanyNew Jersey  07054
Employment Status: Full-time

What we expect from you:

You will play an important part in our mission to make hotel travel possible for all by:

Being responsive, respectful and delivering great experiences to our guests, partners and communities.

Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us:

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

Competitive salary and benefits, flexible work arrangements and exclusive team member discounts.  

Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

A Company culture of diversity, equity and inclusion. Our culture infuses different perspectives that reflect our diverse guests and communities around the world.

About Wyndham Hotels & Resorts:

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else across the globe, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.