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Franchise Quality Specialist - Albany


Parsippany, NJ, US

Property Name:  Parsippany - 22 Sylvan Way
Req Id:  8681

Wyndham Hotels & Resorts is now seeking a Franchise Quality Specialist - Albany to join our team at the Parsippany - 22 Sylvan Way location in ParsippanyNew Jersey.

Job Summary


The Franchise Quality Specialist will provide on-site physical plant evaluations of franchised and managed hotel facilities.  In addition to property evaluations, the Specialist will provide customized onsite operational support, virtual orientations, and lead Quality Matters workshops to drive quality and RevPar in his/her region.  This position requires travel, primarily by company-leased vehicle or rented vehicle, almost 100% of the time; air travel may occur up to 25% of the time, but may vary depending on growth objectives. Other responsibilities include but are not limited to consultation with property management and staff on quality assurance (QA) related issues, and providing training assistance for property staff.  Franchise Quality Specialists are also required to conduct de-identification inspections of terminated hotel sites.




  • Perform on-site quality assurance evaluations and independently identify and assess the severity of guest-impacting deficiencies
  • Generate accurate, thoroughly detailed QA reports documenting findings of the evaluation
  • Deliver evaluation results while on-site to the franchisee and brand operations teams while consulting the General Manager and hotel ownership on cost effective solutions and operational best practices to improve quality and customer experience
  • Determine next steps required by owner/General Manager to drive quality and improve property performance
  • Consult leadership team on engagement level of ownership, quality of the product, and the ability to comply with brand defining elements


Education & Experience




  • Minimum of 2 years hotel property-level background required; college degree preferred


Abilities/Key Competencies/Skills


  • Must have the confidence and effective communication skills to provide both positive and constructive feedback to clients as well as peers
  • Confident making tough decisions
  • Must be self-motivated to maintain healthy work/life balance while meeting productivity requirements
  • General computer knowledge needed including Microsoft Office (Word, Excel, PowerPoint), Microsoft Outlook, Internet Explorer (applications such as MyPortal and WynReview), and SalesForce software


Physical Requirements


Physical Requirements & Work Environment


  • Position entails exposure to interior and exterior hotel property environments inclusive of multilevel properties, inclement weather, stairs, onsite restaurants, pool, exercise facilities, etc.
  • Seamless continuation of work while traveling on company business (i.e. conduct work using mobile devices, from hotels, while at trade shows, and/or across varying time zones when necessary)
  • 90 % travel with flexible work schedule
  • Work under pressure with extended hours/days when required, in order to meet deadlines
  • Must be able to independently prioritize and schedule multiple responsibilities
  • Position requires the ability to stand and be on your feet for approximately 50% of the day
  • Position requires the ability to sit and drive long distances for approximately 75% of the week
  • Qualified candidates must be able to lift a minimum of 10 lbs.
  • Excellent verbal and written communication skills required to effectively present material to various audiences
  • Position requires the ability to bend, twist, squat, push/pull while inspecting properties


Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Parsippany - 22 Sylvan Way22 Sylvan WayParsippanyNew Jersey  07054
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

Nearest Major Market: New York City
Nearest Secondary Market: Newark