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Technical Manager, Application Support Data Services


Parsippany, NJ, US

Property Name:  Parsippany - 14 Sylvan Way
Req Id:  7579

Wyndham Hotels & Resorts is now seeking a Technical Manager, Application Support Data Services to join our team at the Parsippany - 14 Sylvan Way location in ParsippanyNew Jersey.

Job Summary

The Technical Manager, Application Support Data Services is a role in our Production Support and Maintenance Team, responsible for being the subject matter expert and the planning and technical management of operational production application support and maintenance activities related to our data services support tower.  This role is responsible for providing leadership with root cause analysis and triaging as well as with coding changes to establish, maintain, operate, and support enterprise data integration and services delivery.  This role would provide problem anticipation, risk mitigation and problem solving solutions to the organization. This role will partner with sr. management, technical leads, development and support teams to understand the entire data services ecosystem for operational triaging and overall support as well as providing approach and effort estimates for coding changes. This role is responsible for managing technical contractor support resources, both onsite and offshore, and tracking activities against the timeline, proactively communicate status, issues and risks and coordinate activities with internal and external strategic partners/vendors.  Additional responsibilities include providing continuous improvement strategies through performance improvement and automation analysis for the operational data services platform.

Abilities/Key Competencies

Business Acumen
• Recognizes organizational limitations – what is possible at certain times
• Is aware of and responsive to external influences (positive or negative) on the organization
• Recognizes the characteristics and impact of organizational culture

• Creates a sense of excitement and commitment around the message being communicated
• Plans and employs the appropriate medium, channel and format to enhance understanding and retention of the message
• Models an open and honest communication style to create an environment of empowerment

Building Trust
• Encourages the expression of ideas and opinions
• Fosters a collaboration and build strong relationships
• Behaves consistent with organizational vision and values
• Develops and promotes organizational values of trust and accountability

Count On Me!
• Creates a customer-focused environment in the organization
• Develops and strengthens customer relationships and loyalty

Driving Results
• Sets goals and measures for organizational performance
• Obtains and assigns the right resources to the right tasks in order to achieve desired results
• Adjusts course of action based on changed priorities



Minimum Requirements

• Minimum BS in Computer Science/Information Systems or related field and/or equivalent experience
• Master's Degree in Computer Science preferred
• 8+ years of experience in leading or managing complex, large scale, enterprise wide data integration service related platforms.
• 12+ years of technical work experience of core development and/or operational support and subject matter expertise in BI/DW and data integration services such as Informatica.
• Strong background dealing with data strategy and architecture.
• Strong experience leading multi-site and/or off-shore development teams.
• Experience in designing and implementing data warehouse and data mart architecture and solutions based on understanding business needs.
• Understanding and implementation experience in big data platforms.
• Multi-platform/multi-applications operation support environment knowledge.
• Experience with various software development estimation techniques.
• Experience with Incident, Change and Problem Management.
• Experience with ITSM Tools (Service Now or Samanage or any other ticket tracking tools).
• Must provide oversight, management of and participate in on call 24 x 7 support.

Technical Requirements

• Deep experience in designing/architecting/leading highly scalable, distributed BI/DW, Big Data and data integration solutions
• Strong experience in Service Oriented Architecture design, development, governance, B2B integration and deployment.
• Expertise in data warehousing using Informatica Power Center, Informatica Master Data Management, IDD and Informatica Cloud Integration.
• Strong experience in Oracle, DB2, Postgres etc.
• Strong experience in AWS technologies and services including but not limiting to Redshift, DynamoDB, etc.
• Strong experience in debugging and performance tuning of mappings/sessions etc.
• Experience in Informatica IDQ and Data Quality tools
• Experience with Hadoop, HDFS, Python, Scala and Big Data
• Experience in database design and dimensional modeling, Start and Snowflake schemas
• Experience with database architecture for OLTP and OLAP applications and ETL processes
• Experience in Informatica Cloud and Informatica Cloud real-time services
• Experience in developing complex mappings in Informatica with various transformations including Web consumer, SQL transformation, XML generator, XML parser etc.
• ETL experience in dealing with JSON Sources & Targets
• Strong in Unix shell scripting

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Parsippany - 14 Sylvan Way14 Sylvan WayParsippanyNew Jersey  07054
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

Nearest Major Market: New York City
Nearest Secondary Market: Newark