Manager, Central Systems - Reservations
Parsippany, NJ, US
Wyndham Hotels & Resorts is now seeking a Manager, Central Systems - Reservations to join our team.
Why Wyndham?
By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!
The Role
The Manager of Central Systems - Reservations will work collaboratively with various teams responsible for creation/modification of reservations within the SynXis Enterprise technology suite. The Manager will drive technology solution to support the strategic goals across the constituents ensuring optimal functionality and reservation flow efficiencies. Additionally, the Manager will work closely with other supporting business disciplines and our technology partners to create and implement technology solutions that enhance our central systems to grow revenues and/or reduce costs.
What you'll do
- Drive technology solutions to support reservation processing across all central systems, integration of, and downstream channels to deliver according to strategy.
- Provide system expertise for Contact Center, digital and supporting teams such as Group Sales, loyalty, and content to ensure streamlined process across teams in support of operational goals.
- Responsible for providing support for 3rd party integrations (such as telephony integration for call routing) and interaction between reservation system technology partner (SynXis Voice Agent)
- Responsible for raising, tracking defects and management of testing all new production enhancements for SynXis Voice Agent releases.
- Responsible for loyalty integration with SynXis Voice Agent and driving strategic goals and call efficiencies forward to grow membership and loyalty bookings.
- Provide expertise and system support in other areas as needed.
You'll be successful if you have
- Demonstrated ability to establish effective working relationships in different functions.
- Thorough knowledge of reservation contact center operations.
- Strong communication skills with the ability to turn technical concepts into business terms.
- Demonstrated ability to effectively influence leaders and team members.
- Must be able to show initiative in job performance, including anticipating, preventing, identifying and solving problems as necessary with or without supervisors’ guidance.
- Self-starter with the ability to multi-task & prioritize high return opportunities.
Required Qualifications/Experience
- College degree or equivalent in travel industry, revenue management, or related fields preferred.
- Minimum of 7 years of experience in hotel or related industry.
- Minimum 3 years of experience with hospitality central reservation systems (“CRS”).
- SynXis Voice Agent system knowledge is required.
- Strong analytical ability; exceptional written and verbal communication skills.
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.
Employment Status: Full-time
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