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Manager, Contracts


Parsippany, NJ, US

Property Name:  Parsippany - 22 Sylvan Way
Req Id:  17329

Wyndham Hotels & Resorts is now seeking a Manager, Contracts to join our team at the Parsippany - 22 Sylvan Way location in ParsippanyNew Jersey.

Job Summary

This position is responsible for supervising the licensing contracts team consisting of up to six contracts coordinators. Daily responsibilities include overseeing the administration of all licensing contract creation for the US and Canada, provision of guidance on all licensing contract related processes to the coordinators and internal/external customers, ensuring compliance of all contracts and the associated contracting process requirements, communication and collaboration across all units of WHR and their respective leadership teams to drive the execution of the contracts to meet monthly, quarterly and yearly operational and revenue goals. 


  1. Management and leadership of a team of up to six direct reports responsible for facilitating the licensing contract process. Involves the review of contract related documents, oversite of the licensing process, drafting of legal language for negotiated terms and management of the contract data entry process in multiple systems and tools, including system oversite to ensure data integrity (Microsoft Office, Oracle and Salesforce). 
  2. Facilitation of the licensing contract approval process via various methods of communication and systems/tools to provide transparency throughout the contracting process and guaranty all internal audit and compliance requirements are met for each contract related item. 
  3. Communication with internal and external customers to provide (i) contract specific terms and definitions, (ii) feedback and direction of the licensing contract process requirements (iii) insight into the contract related data maintained in various internal systems and repositories. May involve working with internal and external attorneys and highest levels of senior leadership.
  4. Collaboration with the Sales Development, Retention, Finance, Legal and Openings team to timely complete the licensing contract process to achieve monthly, quarterly, and annual net room growth and revenue goals.  
  5. Facilitation of projects involving contracts and their related terms to assist in company initiatives and strategic goal alignment. 
  6. Management of reports to ensure data accuracy, workload optimization and insight into contractual data to management and other departments. 


This position requires the ability to make independent decisions and judgement calls to effectively communicate, review, and approve the specific documents required to complete the contracting and approval process, while certifying the approved items will pass all compliance and audit reviews. Requires the ability to offer solutions quickly and creatively for problems or issues that may arise in the licensing contract process during high pressure situations.   

Ability to lead and direct in a manner that establishes trust, open communication, and collaboration with direct reports. Must strive to build a team focused on efficiency, accuracy and honestly while effectively communicate management and organization expectations. Strives to foster an environment that encourages feedback and the Count on Me attitude including facilitation of training/coaching. Must be a reliable and dependable resource to increase team loyalty and retention while encouraging training, compliance, and development opportunities. 


  • Effective leadership of the licensing contract process to achieve annual net room growth and revenue goals as outlined to investors and franchisees on a quarterly and annual basis. 
  • Strive to achieve a 24-hour turn-around time for all contracts upon receipt of approvals by encouraging team efficiency and inter-dependency, while also always providing innovative ideas to management for process enhancements to increase internal and external customer service. 


Financial Responsibility

  • Responsible for the data integrity of all contractual terms utilized for billing and financial reporting metrics for WHR. 
  • Facilitation of the contract amendment process which often drives key strategic initiatives designed to increase customer engagement and profitability for WHR and franchisees during the contract lifecycle. 
  • Expediting and streamlining the contract process through various internal approvals and requirements to drive execution and openings allowing for the accomplishment of net room growth goals. 
  • Efficiently facilitating the contract process and delivering franchisee data accurately, further enables the WHR organization to quickly establish relationships with franchisees and provides a more robust understanding of the individual franchisees business needs, contributing to faster onboarding and profitability for WHR and franchisees alike. 


The ability to effectively communicate while multitasking time sensitive contract process deliverables directly impacts WHR’s achievement of net room growth on a monthly, quarterly, and annual basis. Accountability, accuracy, efficient time management and collaborative mentality are key drivers of success within this role. Must expeditiously manage the licensing lifecycle during high volume times while ensuring precise communication on the status of all contracts to management. Ability to support direct reports in all aspects of the licensing contracts process to ensure proficiency and display a team-focused mentality to achieve all organizational goals and initiatives. 


Experience/Skill Set

  • Proficient in all aspects of Microsoft Office (Outlook Word, Excel, PowerPoint)
  • Working knowledge or experience with Salesforce and Oracle platforms  
  • Excellent verbal and written communication skills 
  • Required availability during month end and quarter end
  • Preferred 4-year degree and at least 4 years contract experience and/or paralegal certification 

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 21 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Parsippany - 22 Sylvan Way22 Sylvan WayParsippanyNew Jersey  07054
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

Nearest Major Market: New York City
Nearest Secondary Market: Newark