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Manager, Customer Data Analytics

Location: 

Parsippany, NJ, US

Property Name:  Parsippany - 22 Sylvan Way
Req Id:  15969

Wyndham Hotels & Resorts is now seeking a Manager, Customer Data Analytics to join our team at the Parsippany - 22 Sylvan Way location in ParsippanyNew Jersey.

Job Summary

The Manager, Customer Data Analytics will play an important role by measuring, reporting and executing processes and procedures necessary for WHR to meet business objectives. This role requires a high degree of collaboration with our key Revenue Generation team business partners, other internal groups, and 3rd party vendors to ensure proper alignment and execution of processes. The position requires ability to manage day to day activities with the customer data platform, create customer segments for various marketing platforms, and perform predictive analytics and ROI analysis. The position will report on performance, analyze results, identify opportunity areas, and help prepare thoughtful read-outs to leadership.  As part of the Analytics Center of Excellence, this position will work in tandem with 3rd Party Vendors, CRM, IT, Business Intelligence, other Data & Analytics teams to deliver on business analytics and reporting needs. This role will be critical in developing customer data and analytical capabilities that demonstrate trends and performance, in order to empower the RevGen teams to take action. 

 

Responsibilities

  1. Customer data platform management – manage day to day activities, create customer segments, implement new processes for requests and segment management, and fix any issues that arise within the platform.
  2. Vendor relationship management – work with 3rd party vendors, CRM, and internal IT team to ensure current and new data flows and connectivity are set up properly.
  3. Data governance and reporting - Support Director to help develop a customer data and reporting roadmap in order to create, streamline, and enhance new reports and dashboards needed to support the organization.
  4. RevGen business intelligence - liaison with the business to create BI functional requirements document to support future reporting and analytics. This role must be well versed in working with multiple business intelligence tools such as Birst, SAS, Tableau, etc.
  5. Predictive analytics/ ROI analysis – work with key stakeholders in developing key performance indicators, goals, and expectations around promotions and other core business activities to help support business decisions
     

Complexity

a)    Decision making authority level – medium
b)    Level of autonomy—medium
c)    Impact - medium
d)    Supervisory role - No

The Manager, Customer Data Analytics will support the utilization of our centralized customer data within the platform throughout the organization along with managing any change management needed for any current processes.

 

Scope/Financial Responsibility
Reporting & analytics outputs will be used by RevGen teams to drive business decisions across various initiatives. 

Abilities/Key Compentencies/Skills

•    Self-starter, well organized, extremely detail-oriented and an assertive team player, willing to take ownership of responsibilities, and possess a high level of positive energy and drive
•    Excellent time management and organizational skills
•    Ability to manage multiple priorities, work well under pressure 
•    Ability to work independently 
•    Ability to collaborate with peers effectively
•    Ability to own and manage a process from start to finish 
•    Ability to present to senior leadership in a clear and concise manner
•    Good working knowledge of customer data and marketing analytics 
•    Understanding of customer data platforms, customer relationship management, and data architecture a plus
•    Strong Excel and SQL skills required 
•    Ability to manage large data sets
•    Excellent communication skills (spoken and written)

Education & Experience

•    Bachelor’s degree in Data Analytics, Marketing Analytics, Business, Mathematics/Applied Statistics, Economics, Finance, or closely related field; 
•    3+ years of experience in a related field/position

 

Reporting Structure
This role will report directly to the Director, Customer Data & Analytics

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Parsippany - 22 Sylvan Way22 Sylvan WayParsippanyNew Jersey  07054
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.


Nearest Major Market: New York City
Nearest Secondary Market: Newark