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Manager, Global Sales - CLC

Location: 

Parsippany, NJ, US

Property Name:  Remote in the United States
Req Id:  15905

Wyndham Hotels & Resorts is now seeking a Manager, Global Sales - CLC to join our team at the Remote in the United States location in RemoteRemote.

Job Summary

Managing over 2700 accounts, the Global Sales Organization (GSO) provides access to Wyndham's global distribution and award winning loyalty program, while leveraging preferred partnerships to drive topline growth. The GSO is comprised of 75 plus leaders and sellers deployed against accounts focused on segments such as Sports, Tour & Travel, SMERF, Affinity/Member Benefits, Transportation, Government, TMC/Consortia, and Transient across the globe. 

Our GSO client, CLC, a FLEETCOR company is the leading provider of corporate lodging solutions for workforce business. A partnership generating millions of room nights annually with a variety of programs to thousands of our Wyndham brands.

Reporting to the Senior Director, Global Sales – CLC Team, the Manager, Global Sales – CLC will be responsible for supporting CLC Directors & Sr. Managers in developing relationships and driving workforce business from the three divisions of FleetCor (TA Connections, CLC Lodging and CLC Managed Solutions) to include both transient and/or group into all WHR brands.

The ideal candidate will have at least three years of hotel industry sales experience and will demonstrate knowledge of WHR’s growing portfolio of brands.  Strong communication and collaboration skills are required to engage internal corporate resources, customer relationships, and market opportunities.

Responsbilities

Account Management & Development:
•    Support Directors/Sr. Managers in developing and executing their strategic account plans.
•    Maintain CLC team email and serve as point of contact for managing hotel requests related to CLC programs and rate loads
•    Proactively reach out via phone and email to CLC as needed
•    Support the Sr. Manager with sourcing of E-bids 
•    Coordinate the escalation of client complaints, billing discrepancies and other matters with respective hotels, DFO’s and relevant departments 
•    Provide mapping for Director & Sr. Manager for sourcing of new projects
•    Coordinate workflow process of all RFP launches
•    Maintain specific workflow process when adding and/or removing hotels from any of the CLC programs
•    Daily communication via phone and email with hotels on rate loads and/or DSGO connectivity modifications 
•    Provide reporting for both hotels and CLC team with historical data through CLC Sleep Detail 
•    Work with Sr. Director on multiple long-term projects (DSGO Client Specifics, DSGO Dynamic and Coding) ensuring these missions are on time, audited and within scope 


People Management:
•    Direct and oversee transactional support from Global Account Services team, Data Entry/Validation, Customer Care and COE teams. 


Partnerships & Collaboration:
•    Partner with the Franchise Operations, Field Sales, Brand Leadership, and Property Sales teams to continually provide the best customer experience.  

Partnership and engagement with senior leadership within WHR, brand leadership, and the franchise community is critical to continually demonstrate value to both internal and external stakeholders.


 

Complexity

This position requires an independent worker with both strong interpersonal and organizational skills.  This position will involve frequent collaboration with the client to ensuring hotels are equipped for CLC business thus directly impacting the achievement of GSO sales goals.

 

Scope/Financial Responsibility
This position is a revenue generating role. The performance of this individual will have a direct impact on the Company’s financial performance and the achievement of the GSO CLC Team strategy for North America.  

 

Travel Requirements
As requested by internal/external stakeholders estimated 20% of the time.

 

Abilities/Key Competencies/Skills
•    Excellent verbal and written communication
•    Strong project management, organizational skills and time management
•    Strong interpersonal and relationship-building skills
•    Strong process management and orientation and attention to detail
•    Analytical skills to report and define trends 
•    Goal oriented
•    Ability to develop relationships with internal cross-functional teams for effective collaboration and communication activities across organization
•    Ability to handle multiple projects and associated pressure in a fast paced and highly transactional environment
•    Ability to set, manage and adhere to schedules & meet deadlines
•    Proactive thinker and self-motivated
•    Solutions-oriented team player
•    Adaptable and productive in a fast moving, dynamic environment
•    Understanding of metrics and goals and how to create reporting to gage success of projects

 

Experience/Certificates/Education
•    Bachelor's Degree in Hotel Management, Business, Marketing or other related field.
•    3+ years of hotel industry experience, sales experience preferred.
•    Computer skills; Excel, SynXis, Microsoft Office and Salesforce knowledge preferred.


Reporting Structure

•    Position reports to Senior Director of CLC Team supporting Directors and Sr. Manager of the CLC team 
 

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Remote in the United StatesRemoteRemoteRemote  00000
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.


Nearest Major Market: New York City
Nearest Secondary Market: Newark