Manager, Hotel Integration - Openings

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The Manager, Hotel Integration works closely with Hotel Owners and Operators to ensure the timely and effective opening of a property.  Beginning at execution, Integration Managers are expected to coordinate and collaborate with Design Planning and Construction, Contract Administration, Quality Assurance, Franchise Development and other internal departments to ensure Wyndham services are provided to franchisees.  The Manager, Hotel Integration is responsible for assisting with developing complete and accurate openings forecasts.  In addition, the position has responsibility for reviewing, updating and managing property information in Salesforce.com.   Consistent updates and pictures are vital to ensuring the project is moving in the right direction.  In addition, the Hotel Integration Manager is responsible to promote post open performance of the property.  The Manager will assist for a period of time post opening to resolve any outstanding issues from opening and provide an added level of support for franchisees during the transition from Hotel Integration to Franchise Operations.

What you'll do

Openings execution

• Lead all required tasks and efforts that are required to ensure the effective and efficient opening of a property. 
• Use conflict resolution skills and resolve issues and coordinate with internal departments to assist in overcoming roadblocks.
• Show excellent customer service skills and maintaining quality service provided to the property.
• Limited Travel may be required 10-15%.

Performance Ready

• Assist our new owners and properties in maximizing their potential to become successful using tools and resources that are available with brand affiliation and being part of WHR.
• Working in conjunction with the Franchise Operations community to make sure we facilitate successful Onboarding to enhance revenue making potential through Global Sales resources, Rev Mgmt. services, eCommerce, Punchlist completion etc.

Process Improvement & Project Management:

• Assist in improving key Openings process areas by evaluating process steps, analyze data and assist in designing and implementing process changes.
• Improve departmental efficiencies using tools and reporting available to us.
• Work on special projects or initiatives assigned by the leadership of Hotel Integration.
• Use indirect leadership skills and demonstrate ownership and accountability of process changes.

Relationship Development

• Manage openings effectively to enhance the relationship with franchisee owners and property management and generate trust for the company.

You'll be successful if you have

• Project Management - Strong problem solving and project execution skills.  Demonstrated ability to multi-task, make decisions and drive operational change.
• Business Analysis - Review property signage data, identify opportunities and the root cause of issues to ensure process success.
• Indirect Leadership - Provide leadership within Hotel Integration and across multiple departments to assist with identifying opportunities and resolving challenges related to the openings process and positively influencing property performance.
• Communication - Excellent communication, interpersonal, and negotiation skills. Coordinate with Brand leadership and Operations to ensure consistent, clear communication to the franchisee.  Manage operational reporting that drives company performance.

Required Qualifications/Experience

• Minimum 3-5 years management experience in hotel industry in various departments (Sales, Front Office, F&B) at various levels (SM, DOS, FD, AGM, GM or Regional).