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Manager, Openings and Operations Training - Remote

Location: 

Parsippany, NJ, US

Property Name:  Remote in the United States
Req Id:  19942

Wyndham Hotels & Resorts is now seeking a Manager, Openings and Operations Training - Remote to join our team.

Job Summary

The Manager, Openings and Operations Training is responsible for planning and delivering training program(s) and brand standards at the property level for onsite hotel openings.

 

This position is home-based with up to 90% travel.

 

  • Facilitates and presents to large groups of people in a classroom or conference setting in support all franchise training program(s) as needed to include, but not limited to:
    • Openings
    • Hospitality Management Program
    • Onsite Custom Training
    • Regional Events
    • Virtual Training
  • Conducts property training(s), to including but not limited to: service, product quality, brand standards, Wyndham resources and operational administrative training for all team members of the hotel using verbal presentation skills, program materials (job aids, checklists, etc.), audio/visual aids/presentations and computer equipment to varying audiences as needed during the onsite opening or activities
  • Maintains and continually increases skills and knowledge as needed to successfully perform as a facilitator. Keeps abreast of Wyndham policies, procedures, systems updates and brand standards. Utilizes influencing skills to communicate those policies, procedures and standards at the property level and assure property understanding and participation. Participates in Wyndham University sponsored training events as introduced and required.
  • Conduct virtual training sessions as needed to fulfill training needs of internal and external customers.

General Requirements

  • Conducts all training planning activities, including setting up all travel accommodations, pre-opening planning activities, communicating the training schedule, coordinating with the property manager to arrange all meeting logistics, distributing the welcome pre-opening communication(s) and updating the training program tracker(s) to ensure all pre-opening tasks are complete. Communicates schedule changes to all impacted parties when opening dates change and adjusts plans accordingly.
  • Collaborates and assists with the development and on-going updates of facilitator and participant guides, such as job aids, checklists, communication templates, etc. Collaborates with the Instructional Design team in the design of onsite materials and measures learning progress and effectiveness of individual programs onsite.
  • Communicates the status of training progress and performance via regular emails and (or) calls to appropriate parties from but not limited to Franchise Operations, Brand Operations and Hotel Openings team members. Identifies and escalates potential issues or concerns with hotel readiness to open with these parties as needed.
  • Conducts all post-opening activities, including communications, training performance evaluations in a timely manner, adhering to appropriate templates in consistency with the greater training team as well as expense reporting within required franchise accounting procedures. Updating all Learning & Development team tracking, including expenses, reporting obtained certifications during an opening and , following-up on pending property support items to ensure resolution and providing post-opening support to the hotel as needed.
  • Demonstrates the ability to multi-task, balance and continually meet deadlines while supporting projects and work with extensive travel and onsite training commitments, such as timely response to emails, and completing assigned tasks.
  • Provides operations insight for new training initiatives to help ensure accuracy and brand-wide adoption.

Fundamental Requirements

  • Ability to work independently and efficiently with little or no supervision.
  • Makes recommendations or decisions, which usually affect the assigned unit/division, but may at times affect operations, services, individuals, or activities of others outside of the assigned unit/division.
  • Work consists of moderately complex procedures and where basic analytic ability is required. Problems are solved by selecting from choices defined in work policies and procedures.
  • Makes basic decisions; ongoing supervision is provided on an “as needed” basis. Some independent judgment is necessary to select and apply the most appropriate of available procedures.
  • Responds to and handles unfamiliar situations with some supervisory guidance.
  • Has extensive knowledge of a distinct trade or technical area. Knows policies and procedures and can recommend a course of action based upon these guidelines, modifying existing methods, procedures or forms as necessary. May work with software applications.
  • Solves problems that generally involve the selection of standard procedures, organizing work, and checking results. Answers are usually found by selecting from specific choices defined in standard work policies or procedures.
  • Completes work that requires using original and creative thinking to develop new, moderately complex results. The results generally impact several work groups, a large project or an extended customer base.
  • Applies, recommends, and implements basic technology concepts to improve the efficiency and effectiveness of a work group or has approval for the use of technology for a work group.
  • An employee in this position may be responsible for training of new team members. Work is typical in nature with occasional situations requiring new solutions.
  • Requires regular contacts to carry out programs and to explain non-specialized matter or occasional contacts with officials at higher levels on matters requiring cooperation, explanation, and persuasion.
  • Requires regular contact with customers, outside agencies and the general public, supplying or seeking information on specialized matters.

Physical Requirements

  • Must maintain a flexible schedule and be willing to travel at a moment’s notice to support our hotel community, including potential weekend travel. May be required to travel and work on holidays to ensure the properties open as scheduled.
  • Overnight travel is required 90% of the time.
  • Working conditions of the position are a home-based office situation.
  • Work is completed sitting at a desk or table for extended periods of time; at least four hours and standing for extended periods of time; at least two-hour intervals.
  • May work alone or closely with others.
  • May be required to lift or carry, push or pull heavy objects; kneel, bend or stoop, ascend or descend ladders or stairs.
  • Capable of working in a fast-paced environment and in stressful situations.
  • Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.

Education & Experience

  • High School Diploma or GED required.
  • 3+ years Hotel Operations Management Experience.
  • Previous training and facilitation experience preferred.
  • Experience with Wyndham Hotels & Resorts specific software and systems and programs preferred.
  • Must be fluent in English. Proficiency in additional languages (e.g., Spanish) highly desired

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Alltra, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.
Employment Status: Full-time

For candidates in Colorado, click here for information related to Colorado's Equal Pay for Equal Work Act.

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.


Nearest Major Market: New York City
Nearest Secondary Market: Newark