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Manager, Operations Solutions & Standards


Parsippany, NJ, US

Property Name:  Parsippany - 22 Sylvan Way
Req Id:  17969

Wyndham Hotels & Resorts is now seeking a Manager, Operations Solutions & Standards to join our team at the Parsippany - 22 Sylvan Way location in ParsippanyNew Jersey.

Job Summary

The Operations Solutions & Engagement team is seeking a motivated, collaborative team player to support largescale, high-impact franchisee initiatives and ongoing processes spanning across Brand Standards, Sourcing, Operations and Quality. This role will assist in the successful launch of global brand standards releases while also providing project management support for various Operations & Quality initiatives. The Manager will also partner with the Sourcing Engagement team to support Sourcing promotions and initiatives as well as vendor account management. The ideal candidate will be a quick learner who excels in a fast-paced environment and is able to pick up and lead assignments autonomously with demonstrated cross-functional leadership abilities. This position will also support key franchisee engagement initiatives, including developing and distributing assets that clearly demonstrate the WHR operations value proposition to owners.



  1. Brand Standards process and content support including request intake/workflow process, content authoring, streamlining of digital content, process development to operationalize standards at the hotel level and internally for WHR teams.
  2. Support the development and refinement of internal WHR operational processes and SOP’s while leading cross functional teams in projects from start to finish.
  3. Assist in the development and rollout of assets for franchisee engagement initiatives (communications, digital enhancements, presentations/webinars, flyers, newsletters, etc.)
  4. Partner with the Sourcing Engagement team by supporting account management, drive awareness of promotions, and create helpful tools and resources for hotels and internal teams.
  5. Interact with various WHR senior leaders as well as external companies and assist with ad hoc projects as needed.
  6. Support the development of presentations as needed for internal teams and leadership.

Scope/Financial Responsibility

•    Franchisee engagement with required standards driving consistency at hotels
•    Compliant purchases with WHR partner suppliers
•    Brand Standards portal enhanced experience
•    Efficient use of technology that continues to advance productivity and efficiency
•    Creation of clear, concise assets to explain to franchisees the value of WHR


Abilities/Key Competencies/Skills
•    Strong project management and organization skills
•    Extreme attention to detail
•    Process-oriented with proven ability to execute on set goals
•    Strong verbal and written communicator who tailors the message for the given audience as appropriate
•    Cross-functional leadership experience
•    Experience developing creative assets using digital design tools
•    Collaborative working style
•    High energy, successful in a fast-paced environment 
•    Ability to multi-task, adapt to change, and proactively launch initiatives

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 21 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Parsippany - 22 Sylvan Way22 Sylvan WayParsippanyNew Jersey  07054
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

Nearest Major Market: New York City
Nearest Secondary Market: Newark