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Manager, Owner & Franchise Communications


Parsippany, NJ, US

Property Name:  Parsippany - 22 Sylvan Way
Req Id:  20620

Wyndham Hotels & Resorts is now seeking a Manager, Owner & Franchise Communications to join our team at the Parsippany - 22 Sylvan Way location in ParsippanyNew Jersey.

Job Summary

The Global Communications team is seeking a talented, high-energy, detail-oriented manager-level communications professional to play a critical role in helping inform, engage, and inspire Wyndham Hotels & Resorts’ thousands of franchised hotel owners (known as franchisees) in North America (U.S. and Canada) through effective and efficient communications.

The Manager, Franchise Communications will be responsible for developing communications that inform franchisees about the tools and initiatives Wyndham has in place to help their businesses succeed; help them understand how these tools/initiatives can benefit their businesses; and help foster their engagement, get them to take action/participate with said tools/initiatives. The successful candidate will be a self-starter who is able to work independently and serve as a key contributor for the writing, editing, and development of various franchisee communications, including, but not limited to, written, visual, and/or video messages (i.e., email notifications, newsletters, video scripts, PowerPoint presentations, intranet postings, etc.). 

The role requires the ability to grasp and understand company and industry concepts; think strategically about message dissemination; and develop complex messages concisely and in an expertly written fashion. The individual must have the ability to assess and act on levels of urgency, provide guidance, and exercise judgement over the need for communications in the context of business priorities.

The role offers exposure and interaction with all levels of the organization, requiring accountability, poise, and professionalism at all times. The individual must be comfortable interacting with Wyndham’s franchisees and must be able work closely with senior company executives, hotel brand leaders, and business partners across the organization in North America, as well communications counterparts globally. Successfully managing and meeting varied and competing deadlines is a must. The position requires the candidate to be flexible and available outside of traditional business hours in the event of crisis situations, company events, or timely franchisee-focused news/announcements.

The role is based in Wyndham’s Parsippany, N.J., headquarters; however, remote scenarios will be considered for the right candidate. This role reports to the Senior Director, Owner and Franchise Communications.

Key Responsibilities

Develop & Create: Oversee franchise communications campaigns, projects and deliverables including research, strategy development, message creation and implementation. Develop communications and strategies for day-to-day execution that strongly link to business missions and visions. Liaise with global communications counterparts to help ensure message delivery for projects and initiatives impacting franchisees globally. Provide presentation support to senior leaders for franchisee conferences and other relevant meetings.
Conceptualize & Innovate: Bring innovative ideas to the table to help enhance the quality and delivery of franchisee-focused messaging. Seek and create opportunities for efficiency in communications by assessing and improving current systems and processes.  
Implement: Prepare and traffic messages to team, key business partners and contributors, and legal for feedback and approvals. Maintain a distribution schedule that efficiently manages the volume of messaging delivered to franchisees on behalf of Wyndham Hotels & Resorts, its brands, and its individual support departments. Manage franchisee distribution list(s).
Collaborate: Participate in regular meetings with teams across the organization. Foster and maintain relationships with global leaders and global communications colleagues. Work cross-functionally to share information with relevant stakeholders as appropriate to ensure complete coverage of company initiatives and news. Partner with global public relations and internal communications counterparts to ensure that relevant external and internal campaigns are shared with franchisees. 
Counsel: Establish credibility with leadership teams and other key communication contributors to gain the ability to influence and provide guidance on best practices for messaging. Demonstrate confidence and conviction when providing guidance, pushing back and/or making and making recommendations based on knowledge, experience, and communications best practices. 
Measure: Monitor and track effectiveness of existing communications channels, messaging, and programs.
What Else: Manage and deliver other projects and duties as assigned. Travel to franchisee conferences/meetings and brand/company events for support and/or as development opportunity as warranted.

Education & Experience

  • BA/BS in Journalism, Communications, English or related field.
  • Five to eight years of communications / writing experience in a corporate communications or B2B environment preferred.
  • Experience in a complex/matrixed organization preferred.
  • Exceptional writing, analytical, and editing skills; knowledge and practice of Associated Press (A.P.) writing style and ability to craft compelling copy and narratives.
  • Excellent verbal, customer service and interpersonal skills; able to clearly communicate ideas and concerns.
  • Excellent reasoning and decision-making abilities.
  • Strong work ethic with the ability to work both collaboratively and independently.
  • Detail-oriented and ability to multi-task, manage, and prioritize multiple projects simultaneously in a fast-paced environment.
  • Adaptable to shifts in priorities. 
  • Capable of coordinating efforts and collaborating with variety of individuals with, at times, conflicting agendas.
  • Ability to handle and troubleshoot requests and challenges.
  • Sense of urgency about deadlines; ability to meet daily, weekly, and monthly deadlines.
  • Excellent attention to detail and ability to track processes and plans from origination to completion.
  • Interest in technology and tools used for distribution of communications.
  • Strong Microsoft Office skills (i.e. Word, Excel, PowerPoint).
  • Experience with email distribution and intranet posting platforms and technology; interest in and ability to grasp new technology. 
  • Photoshop/graphic design/video editing/audio editing experience a plus.
  • Salesforce and/or Salesforce Marketing Cloud experience a plus.

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Alltra, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Parsippany - 22 Sylvan Way22 Sylvan WayParsippanyNew Jersey  07054
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.