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Product Manager - Mobile App

Location: 

Parsippany, NJ, US

Property Name:  Parsippany - 22 Sylvan Way
Req Id:  13652

Wyndham Hotels & Resorts is now seeking a Product Manager - Mobile App to join our team at the Parsippany - 22 Sylvan Way location in ParsippanyNew Jersey.

Job Summary

Wyndham Hotels & Resorts recently launched an award-winning mobile app available for download in the App Store and Google Play! We are focused on driving this platform forward at a time when streamlined, lower contact experiences have never meant more!

The Product Manager, Mobile App is responsible for operationalizing the mobile app roadmap for Wyndham Hotels & Resorts as well as identifying strategic opportunities to continuously optimize the digital value proposition for our franchisees and guests. This hands-on team member will partner with key stakeholders to manage the lifecycle of mobile app initiatives; organize and align enhancements and defect fixes, ensuring all business requirements are accurately captured, traceable, tested and deployed.

The ideal candidate will have experience in consumer-facing iOS and Android mobile apps, with a focus on e-commerce or self-service experiences; understanding customer needs, and collaborating with stakeholders and partners on how to solve those problems to elevate the customer experience, reduce friction, and drive adoption, engagement and satisfaction.

This role partners closely with members of the Digital Product Team, UX & Design Teams, Digital Copy, Digital Operations, Analytics, Brand Operations, Franchisee Operations, Brand Marketing, Loyalty, Training, and I.T., CRM, as well as franchisees, on-property team members and external agency partners.

The position reports to the Director, Digital Product Management.

 

Responsibilities

1.    Exhibiting a high level of empathy for franchisee and customer needs, serve as the evangelist enabling optimized, frictionless mobile app experiences. Utilize Design Thinking principles and solid Product Management practices to identify and deliver on user needs. Develop problem statements and hypotheses, along with qualitative and quantitative insights to drive a user-centered focus for digital products.

2.    Function as the primary Product Owner within the Agile product development process managing performance and health of the mobile app, with key areas of focus being the member Loyalty experiences and booking journeys.

3.    Partner with other product managers, technology, delivery & operations teams, and key stakeholders to execute on the product life cycle from ideation through launch for various best-in-breed mobile app experience enhancements, new feature rollouts, as well as enterprise initiatives.

4.    Manage backlog readiness, gather and document comprehensive business requirements and create detailed user stories, coordinate cross-functional alignment, participate in scrum ceremonies, conduct user acceptance testing, triage and prioritize defects, develop release notes, and participate in launch activities.

5.    Serve as the primary customer advocate during user acceptance testing and quality assurance activities to verify all enhancements and defect fixes are functioning properly, to deliver customer satisfaction, driving higher conversion and revenue for WHG.

6.    Leverage data analytics, customer & marketing insights, customer feedback, and conduct competitive research to enable informed decisions for product enhancements and site defect prioritization in order to solve customer and business problems.
 

Education & Experience

•    BA/BS in Computer Science, IT or Business required
•    4+ years of product management experience, in transactional mobile apps with knowledge of shopping/retail functionality and API connectivity
•    4+ years of experience in working with functional or technical teams
•    4+ years of experience with software testing and Quality Assurance
•    2+ years of experience with third party integrations and engaging with technology vendors
•    Experience working in Agile software development working practices
•    Understanding of web and mobile technologies and the innate curiosity and desire to learn more
•    Experience with Content Management Systems such as Adobe Experience Manager a plus
•    Must be able to speak and write in English fluently


Behavioral Competencies
•    Must be results-driven, proactive, and focused on aligning action to ensure delivery
•    Possesses the ability to view experiences from a customer perspective and make recommendations/callouts for optimization
•    Keen prioritization/adaptation skills; ability to shift focus as business needs dictate
•    Relationship/people skills; ability to establish, strengthen and nurture productive relationships with internal and external stakeholders
•    Strong presentation and communication skills (verbal and written)
•    Passion for travel


 Functional Competencies
•    Experience in testing and supporting mobile applications with a mobile-first mindset
•    Extremely detail-oriented, possessing the ability to think outside of the box
•    Proficiency in authoring Status Reports, Release Notes and Business Requirements Documentation
•    Experience in JIRA and related product management tools
•    Knowledge of and experience in working with APIs
•    Experience with iOS and Android platforms preferred
•    Knowledge of AEM or other CMS
•    Knowledge of fundamental principles of information architecture and globalization
•    Familiarity with Accessibility and Compliance standards
•    Ability to work with remote and third party teams
 

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Parsippany - 22 Sylvan Way22 Sylvan WayParsippanyNew Jersey  07054
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.


Nearest Major Market: New York City
Nearest Secondary Market: Newark