Project Manager, Global Franchising

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

As a Project Manager at Wyndham Hotels and Resorts, you will play a critical role in the successful execution of various projects aimed at enhancing our franchising process and improving operational efficiency. You will work closely with cross-functional teams and stakeholders to ensure that projects are delivered on time, within scope, and within budget, contributing to the overall success and growth of the company.

This position has primary responsibility for leading and overseeing project management for all North American franchise registrations including collection and tracking of all data needed for the filing and maintenance in good standing of franchise disclosure documents, and serves as liaison between the company’s international legal teams and the US office to provide support for compliance with foreign franchise requirements.
 

What you'll do

• Create, maintain and manage completion of NAMER franchise disclosure documents, amendments and supplemental disclosures as needed.  This includes, for all 19 US and 16 Canadian brands:
• Identifying, directing and working with business leads to obtain information requiring disclosure; coordinating collection of required information; and managing the process to meet all deadlines and compliance with legal requirements.  
• Leading FDD approval committee meetings among key business leads and senior executives, ensuring that each is organized, productive, and maximizes all participants' time and resources.
• Leading all FDD creation and approval processes to ensure utilization of best practices, efficiency and effectiveness.
• Responding to questions regarding the FDD process from internal business units and field personnel.
• Manage filing of all disclosures including maintaining regulatory requirements and communicating with regulators and outside counsel as needed.  Oversee maintenance of filing status with respect to each registration state or territory. Working with corporate governance team to update and maintain officer appointments for all NAMER franchising and related entities.
• Assist international legal teams as needed with preparation of international disclosures; serve as liaison between international teams and business SMEs based in NJ; ensure consistency of fees and programs across regions; creation and updating of IFOC templates.
• Management and coordination of other projects for the legal department impacting franchisees (e.g., roll out of system-wide legal notices), including: 
  • Project Planning: Collaborate with key stakeholders to define project scope, objectives, and deliverables. Develop comprehensive project plans, schedules, and budgets.
  • Project Execution: Lead project teams and ensure the successful execution of projects. Monitor progress, identify and resolve issues, and mitigate risks to keep projects on track.
  • Quality Control: Implement quality control measures to ensure project deliverables meet or exceed established standards.
  • Communication: Maintain clear and effective communication with project team members, stakeholders, and senior management. Provide regular project status updates and reports.
  • Change Management: Handle changes in project scope, schedule, and costs effectively, ensuring that all changes are documented and approved.
  • Documentation: Maintain comprehensive project documentation, including project plans, schedules, budgets, and all relevant project records.
  • Post-Implementation Review: Conduct post-implementation reviews to evaluate project success and identify areas for improvement.

You'll be successful if you have

• Demonstrated ability to seamlessly work cross-functionally among a variety of internal and external constituents.
• Superior time/calendar management; able to self-manage all tasks and deadlines, assign priority to projects, and work within tight and changing deadlines.
• Excellent verbal and written communication skills, ensuring that all communications are concise, professional, and useful.
• Ability to easily adapt to process changes and re-prioritization of projects and tasks.
• Ability to self-direct project/task management and allocate time and resources appropriately.
• Proven ability to identify issues and analyze the business and legal implications of decisions across various facets of our business. 
• Inquisitive and proactive, always thinking of ways to improve processes, not opposed to owning processes end-to-end.
• Growth mindset conducive to tackling challenges outside of immediate area of responsibility with a desire to learn and grow, solving problems of all sizes.
• Confidence to propose solutions to problems identified and trouble shoot as needed. 
• Demonstrated ability to influence individuals outside direct reporting relationships.
   

Required Qualifications/Experience

• Bachelor’s degree.
• Proven experience in project management, with a track record of successfully delivering projects on time and within budget.
• Proficiency in project management software tools and Microsoft Office suite.
• Strong interpersonal skills and an ability to interact with senior executives. 
• Experience working in a large matrix organization and a cross-functional team environment.
• Experience in the hospitality or franchise industry preferred.