Loading...
 
Share this Job

SR Manager, Loyalty Product Management

Location: 

Parsippany, NJ, US

Property Name:  Parsippany - 22 Sylvan Way
Req Id:  20332

Wyndham Hotels & Resorts is now seeking a SR Manager, Loyalty Product Management to join our team at the Parsippany - 22 Sylvan Way location in ParsippanyNew Jersey.

Job Summary

Wyndham Hotel & Resorts’ Loyalty Product & Technology team drives the innovation and process excellence behind hospitalities #1 loyalty program – Wyndham Rewards.  The Senior Manager – Loyalty Product Management will be responsible for supporting the Wyndham Rewards platform roadmap, interfacing with cross functional teams to launch new product features and marketing campaigns. S/he will ensure development and execution of product roadmap is in line with product and business strategy.  This hands on leader will collaborate with business and technical teams including Loyalty Marketing, IT, Digital Product, Content, and 3rd Party Partners.

The ideal candidate should be extremely curious, analytical, understand Marketing Technology, and have experience delivering impactful software solutions.

Responsibilities

  • Support of the Wyndham Rewards technology roadmap including requirement gathering, documentation, user acceptance testing and post production support activities.
    • Works with internal and external technology teams to identify solutions that efficiently and effectively meet business needs across a wide spectrum of projects.
    • Oversees the execution and implementation of the project.
  • Manage an internal team for the implementation, execution, testing and tracking of Wyndham Rewards promotions and strategic Partnership Integrations
  • Provide subject matter expertise and participate in loyalty impacting Digital Product projects.
  • Work closely with 3rd Party platform provider to set sprint deliverables and ensure timely delivery of enhancements. 
  • Review customer feedback across Members, Hotel Franchisees, and Call Center to identify opportunities to improve the Loyalty Platform and its myriad integration points.
  • General program operations support for marketing, international marketing, web, operations, member services, training and finance teams.
  • Understand and advocate the strategic business and customer priorities of the loyalty marketing team.

Abilities/Key Competencies/Skills

  • Bachelor’s degree (or commensurate experience) required.
  • 3+ years of progressive work experience managing technology products, marketing or product development.  Exposure to internet application technologies, hospitality and/or consumer loyalty is a plus.
  • Understanding of Project Management Life Cycle and methodologies. 
  • Understanding of and experience using project management tools and techniques.  Confluence and Jira a plus.
  • Demonstrated ability to work collaboratively in a multi-department, multi-stakeholder environment where priorities and participation shift.
  • Excellent oral and written communication and presentation skills.

Experience/Certificates/Education

  • Bachelor’s degree (or commensurate experience) required.
  • 3+ years of progressive work experience managing technology products, marketing or product development.  Exposure to internet application technologies, hospitality and/or consumer loyalty is a plus.
  • Understanding of Project Management Life Cycle and methodologies.
  • Understanding of and experience using project management tools and techniques.  Confluence and Jira a plus.
  • Demonstrated ability to work collaboratively in a multi-department, multi-stakeholder environment where priorities and participation shift.
  • Excellent oral and written communication and presentation skills.

Organizational Relationships/Reporting Structure

The role reports to Senior Director – Loyalty Technology
Collaborates with and / or oversight of activities of:

  • Wyndham Rewards team members:  marketing, international marketing, web, operations, member services, training and finance.
  • Wyndham Hotels & Resorts Digital & IT including Product, Content, Production Support, Engineering, and Project Management Office.
  • Third party vendors, service providers and program partners.

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Alltra, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Parsippany - 22 Sylvan Way22 Sylvan WayParsippanyNew Jersey  07054
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.


Nearest Major Market: New York City
Nearest Secondary Market: Newark