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Senior Director, Salesforce Technical Architecture & Development


Parsippany, NJ, US

Property Name:  Parsippany - 22 Sylvan Way
Req Id:  15962

Wyndham Hotels & Resorts is now seeking a Senior Director, Salesforce Technical Architecture & Development to join our team at the Parsippany - 22 Sylvan Way location in ParsippanyNew Jersey.

Job Summary

The Senior Director, Salesforce Technical Architecture & Development, will lead a team to deliver all aspects of development, integration and technical simplifications of the Salesforce.com platform and ensure continued delivery of innovative, high quality solutions that support the franchisee lifecycle sales, service and business objectives. This requires the ability to develop and support applications using Service Cloud, Sales Cloud, Communities, SF Mobile, and Lightening platform. 
This role will collaborate across the Salesforce team, Company and 3rd party partners to deliver a cohesive CRM strategy, primarily based on a Salesforce.com platform and be responsible for development execution. The individual should find every opportunity to create new and innovative solutions to system issues by staying abreast of industry trends and vendor technology enhancements to capitalize on application efficiencies.

The ideal candidate has a solid understanding of the franchising business model, as well as hotel support & operations. The SR Director’s responsibilities include being a proponent of best practices, both internal and industry, assisting business teams to best leverage technology and helping drive our business through the creative use of technology.



  • Work collaboratively with cross-functional teams and/or independently and lead a Salesforce.com development team to support a platform technology and IT / 3rd party integrations.
  • Provide and approve technical design, integration architecture, solution recommendations, ROM estimates and detailed requirements.
  • Develop and deliver the salesforce technology roadmap to enable all owner and business strategy for the company
  • Remain current on new Salesforce features and functionality and provide recommendations for technology and process improvement.

Education & Experience

This role will be responsible for developing technical solutions addressed by Business Stakeholders that will impact external owners and company sales and service operations.


Scope/Financial Responsibility
Salesforce development will primarily be capitalized and managed thru the IT Project management Demand process and tracked thru clarity.


Abilities/Key Competencies/Skills

•    Detailed knowledge of Salesforce.com Sales, Service and Marketing Clouds, Communities and Lightening
•    Knowledge of Salesforce Integration concepts using Soap or Rest API Web Services to various IT Systems (Salesforce to Salesforce, Adobe, Oracle, Sharepoint)
•    Experience managing Technical staff 
•    Strong understanding of Relational Databases and ETL integration (My SQL, Oracle, Informatica, Salesforce Connector)
•    Excellent oral and written communication and interpersonal skills
•    A strong focus and a capacity to collaborate with partners to troubleshoot and optimize processes
•    Ability to analyze and creatively solve complex business and technical problems
•    Ability to lead and prioritize multiple projects simultaneously
•    Work in partnership with operational teams / IT to provide input to the company strategic plan
•    Must be able to communicate effectively and build solid relationships with individuals at all
levels, in multiple geographies and business functions.
•    Excellent oral and written communication skills and exceptional interpersonal skills.
•    Ability to communicate decisions and recommendations to senior leadership in a clear and
•    concise manner


•    Bachelor’s Degree in Business, Computer Science, or related field 
•    Number of years of experience: 7-10 Salesforce, 10-15 business
•    Salesforce certifications (Administrator and Developer preferred)
•    High proficiency in CRM software & SFDC platforms within a corporate environment 
•    Must have a strong background in project development delivery
•    Evaluate 3rd party solutions and AppExchange packages based on company initiatives
•    Highly proficient knowledge with Windows applications, including but not limited to Word,
Excel, PowerPoint and Visio

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Parsippany - 22 Sylvan Way22 Sylvan WayParsippanyNew Jersey  07054
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

Nearest Major Market: New York City
Nearest Secondary Market: Newark