Senior Manager, Account Management

Location: 

Parsippany, NJ, US

Property Name:  Parsippany - 22 Sylvan Way
Req Id:  22452

Wyndham Hotels & Resorts is now seeking a Senior Manager, Account Management to join our team at the Parsippany - 22 Sylvan Way location in ParsippanyNew Jersey.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The Sr. Manager, Account Management is the primary relationship owner for OTA accounts in their identified portfolio.  The Sr. Manager will also focus on new business development and B2B and/or B2C partner contract negotiation.  This includes all aspects of channel management, including contract term management, quarterly business reviews, data reporting & financial analysis, revenue generation opportunities and operations planning.

The Sr. Manager will also monitor industry trends to determine how WHR corporate initiatives can best be implemented to optimize revenue through our third-party channels.  The role will find opportunity to provide distribution efficiencies to hotels and manage implementation projects.

The Sr. Manager will ensure that all Distribution channel initiatives are aligned with overall company strategies by working closely with key departments such as Revenue Management, Sales, Marketing, Connectivity/Central Reservations, and Operations Support.  This role will also ensure that channel business issues and opportunities are properly coordinated within the Digital and Distribution organization. 

This role is responsible for overall channel operations and identifying partner-specific opportunities, establish those relationships via contracts, and track performance through analytics.
 

What you'll do

  • Manage the Distribution channel to ensure optimal revenue generation.  Efficiently implement the best opportunities with each partner to develop and grow relationships.
  • Be the Distribution expert for the organization and the company.  Continually assess the global online marketplace and identify new potential partners across the eDistribution landscape; prioritize partners based on revenue and connectivity readiness.
  • Work with legal to ensure that Distribution channel distribution strategies are aligned to reduce compensation with 3rd parties.
  • Communicate strategies to the brands, properties and support organizations regarding best practices with Distribution channels.
  • Ensure that Distribution data reporting tools are properly identified and utilized.  Develop and maintain key metrics in conjunction with the Analytics team.   Review and present key data and trends for Sr. management using standardized reports.
  • Monitor business issues that impact our revenue and relationships with partners; provide and implement solutions.

You'll be successful if you have

  • Thorough knowledge of OTAs, Metasearch, related travel technology companies, distribution systems and central reservation systems/tools.
  • Strong understanding of hotel Distribution and channel management strategies.
  • Knowledge of large multi-brand hotel chains with both managed and franchised properties.
  • Experience with online travel marketing and merchandising.
  • Up to 25% travel, primarily to partner locations in the U.S. and key industry conferences.
     

Required Qualifications/Experience

  • Bachelor’s Degree in Business, Marketing or equivalent experience required.
  • 3-5 years’ experience in travel industry distribution, revenue management, connectivity or other similar disciplines, preferably with a large multi-brand hotel company.
     

COMPANY OVERVIEW:

 

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

 

Job Location: Parsippany - 22 Sylvan Way22 Sylvan WayParsippanyNew Jersey  07054
Employment Status: Full-time

What we expect from you

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.

∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler.  Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.