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Senior Manager, Business Development - Remote


Parsippany, NJ, US

Property Name:  Remote in the United States
Req Id:  15904

Wyndham Hotels & Resorts is now seeking a Senior Manager, Business Development - Remote to join our team at the Remote in the United States location in RemoteRemote.

Job Summary

The position of Senior Manager, Business Development is responsible for identifying new customers within the NAMER region. The primary segment will be corporate accounts. The focus will be on industry verticals that are growing on macro national level and align with WH&R brand offerings. The position will be responsible for research, identification, qualification, conversion and activation of new customer relationship. In some situations, if may make sense for a new account to be re-assigned to another GSO seller/team upon conversion based on industry segmentation and customer profile. All new accounts retained by Senior Manager-Business Development should be highly engaged with a strong long-term potential for growth.

Overall, this position will require a strong skill set and affinity for new business development.  Leads for new business may be provided or may need to be self-cultivated through research tools, industry reports, etc. Desired qualities include creativity, persistence, exceptional communication skills, adaptability, tenacity, and proficiency with systems and processes. 

The team member should possess an good knowledge of WH&R brands, as well as overall company strategy and associated management process and practice. The team member may represent WH&R at trade shows, missions and customer facing events and internal meetings where potential revenue opportunities are presented.  Strong communication and collaboration skills are required in order to navigate effectively throughout the organization. 


Account Acquisition
Must be able to utilize tools such as LinkedIn, ZoomInfo and other tools as assigned, to research companies to identify customer potential and develop communication tactics to reach out, secure response, and qualify the customer. This will require extensive email and telephone solicitation to gain engagement to qualify potential new accounts. 
Position will also leverage internal reporting to help identify and find new business opportunities while ensuring WHR optimizes participation in trades shows and customer facing events where new revenue opportunities are available.  

Account Activation
Once a new account is converted, use appropriate tools and tactics solidify engagement and expand contact network with an organization to optimize revenue generation to WH&R properties. This will entail gaining an understanding of customer’s business, communicating value proposition across multiple business units/office locations/travel influencers and using the various tools within Wyndham Business to most efficiently and effectively grow partnership.

Cross Functional Collaboration
Effective communication with internal customers including Operations, Brand Leaders Regional Leads and the field sales teams to maximize and leverage all revenue opportunities. Partner with marketing to effectively drive traffic to Wyndham Business and collaborate with Wyndham University on any and all franchisee facing educational offerings. 

Scope/Financial Responsbilities

Manage expenses within the corporate guidelines of the sales organization within WH&R.  Collaborate with Senior Director, Business Development on budget and expense management.

Travel Requirements

Anticipated to be about 15% of time with requirements to be managed by the Senior Director, Business Development as is needed to grow customer revenues.


•    Experience in new business development 
•    Excellent verbal and written communication and presentation skills
•    Work consists of moderately complex procedures where strong selling skills are required
•    Must be able to evaluate and select among alternative courses of action quickly and accurately.
•    Must be able to work well in stressful, high-pressure situations, including ability to handle client objections and disputes to achieve satisfactory results.
•    Work requires using original and creative thinking to maximize revenue results.  The results generally impact several departments including franchise properties and managed properties.
•    Understanding of competitive landscape and strengths/opportunities associated to WH&R position
•    Identifying and overcoming challenges through collaboration with colleagues, supervisors and other stakeholders.  This requires judgment such as setting priorities, evaluating results, or coordinating with cross functional teams. 
•    Ability to stay objective and fair when dealing with sensitive internal and external customer situations, maintain constructive working relationships and must maintain composure and objectivity under pressure.
•    Demonstrated self-starter, exhibiting initiative, confidence, professionalism and good judgment, including anticipating what needs to be done before it becomes a necessity.
•    Must be effective at listening, understanding, and clarifying the concerns and issues raised by customers and internal stakeholders. 
•    Demonstrate ability to multi-task, prioritize and meet simultaneous deadlines with degree of attention to detail.
•    Exhibit a high level of accountability; results-oriented, dependable and flexible.
•    Work at high level of productivity; adapting behavior to other styles; interact with people who have different values, culture or backgrounds, be of service to difficult people.
•    Excellent computer skills; Microsoft Office; Salesforce.com 
•    Strong sales experience in North America with broad understanding of all viable market segments and global regions for WH&R. 
•    Team player with strong work ethic.
•    Ability to develop strategy and communicate effectively to the broad WH&R community. 
•    Must be able to work with and understand financial information and data, and basic arithmetic functions.
•    Baseline knowledge and understanding of travel market segments most importantly Business Transient, Group/MICE and Long Term Stay.
•    Ability to work collaboratively with Reporting & Analytics, Vice Presidents, NAMER, regional sales leaders and others providing support.
•    Understands how to manage in a culturally diverse work environment.

Job Requirements

•    3-5 + years in a business development role (travel/hospitality experience preferred, but not required)   
•    Bachelor’s degree preferred. 


Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Remote in the United StatesRemoteRemoteRemote  00000
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

Nearest Major Market: New York City
Nearest Secondary Market: Newark