Senior Manager, Global Sales Programs & Products


Parsippany, NJ, US

Property Name:  Parsippany - 22 Sylvan Way
Req Id:  22565

Wyndham Hotels & Resorts is now seeking a Senior Manager, Global Sales Programs & Products to join our team at the Parsippany - 22 Sylvan Way location in ParsippanyNew Jersey.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The position is responsible for developing and directing global sales systems strategy, sales tools, and integrated systems interfaces. This person will link business needs with all other impacted departments.  This position will also oversee the business side of development of requirements and deployment of global sales systems which will support the Global Sales team with increasing contribution and driving revenue to all brands.  The position will partner directly with other stakeholders including Global Sales Leaders, Sales Technology Solutions, hotel user groups, IT business consultants, and project management to ensure integration of business requirements and implementation of any systems or solutions with minimal business disruption.   

This position will lead and support the business with function specifications and business requirements for new system acquisitions or enhancements to existing sales systems.  Responsibilities will include the developing and executing the sales strategy and deployment for sales programs and tools to include but not limited to:  Wyndham Direct, Everyone Sells Group Referrals, Meetings Collection, Groups360, Salesforce, Cvent Group & Transient and 3rd Party integrations.  Position will also lead the annual RFP business case and RFP process for the Global Sales Team and our hotel partners.

This position would also escalate any enhancement needs or defects to Sales Technology for resolution.  In addition, this position will work closely with Global Sales Training support to ensure that all program and technology updates are documented in Job Aids, SOPs and training tools.

What you'll do

Sales Products
Responsibilities include the business side of development of key requirements and enhancements within global sales products which will support GSO to increase contribution and drive revenue to all brands.  Primary products to include but not limited to Salesforce, GSO Sales Leads, Cvent Group, Cvent Transient and 3rd Party Integrations (ARN, Event Connect etc.) Role will be responsible for data governance between systems.  Role will also be responsible to sharing success metrics and areas of improvement with sales leadership on a determined cadence.

Sales Programs
Develop, create, and execute the strategy for sales programs to further increase global sales revenue contribution. Primary Programs to include but are not limited to Everyone Sells Group Referrals and the Meetings Collection.  Role will also be responsible for sharing success metrics and areas of improvement with sales leadership on a determined cadence.

Annual RFP Business Case & RFP Process via Cvent Lanyon
Partner with GSO Leadership to develop and execute the annual Business Case (May) and RFP Process (August) through Cvent Transient with key stakeholders including GSO Leaders, Sellers, Remote Sales Services, Operations Partners, and Hotels. Ensuring that the loop is closed on the outcome of business cases and RFPS with our hotels and owners that leads to increased Hotel engagement and satisfaction.

Communication & Training Updates
Role will partner with the Global Sales Training & Communications team to ensure all program and product updates are shared by the Global Sales Training & Communications team.  This team will then ensure all Wyndham channels including Wyndham Community, Seller and Hotel Job Aids and communicated effectively across the organization.  

Project Management
Partner with leadership to plan, organize, control, and lead projects within established budget and timelines.  

You'll be successful if you have

  • Ability to work well both independently and as part of a team to achieve goals and targets.
  • Proven ability to lead a team of developing associates.
  • Ability to work simultaneously on a number of initiatives and priorities often under pressure.
  • Excellent interpersonal and communication skills to work with people at all levels and from all backgrounds and parts of the world. 
  • Ability to build and deliver presentations or written communication in a concise and well-organized manner.
  • Ability to stay objective and fair when dealing with sensitive internal/external customer situations maintaining constructive working relations.
  • Self-starter, exhibiting initiative, confidence, professionalism and good judgment.
  • Works with a high level of accountability, results orientated and dependable.
  • Ability to make business decisions with integrity and honesty.

Required Qualifications/Experience

  • Bachelor's Degree in Hotel Management, Business, Statistics, Finance, or a relevant subject is a plus.
  • Seven (7) plus years of progressive work-related experience in travel industry with focus on sales systems.
  • Demonstrated proficiency in sales systems, property management systems, and central reservation systems.   
  • Successful leadership or team management experience is required. 
  • Analytical - ability to review numbers and draw quick conclusion about past and future trends from data. Ability to communicate business needs to other departments. 
  • Hotel Sales - exceptional understanding of sales concepts, processes, and systems. 
  • Ownership - ability to navigate around organizational and cultural hurdles to achieve goals and resolve issues.  Understanding of when to escalate items outside their control.



Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.


Job Location: Parsippany - 22 Sylvan Way22 Sylvan WayParsippanyNew Jersey  07054
Employment Status: Full-time

What we expect from you

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.

∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler.  Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.