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Senior Manager, Salesforce

Location: 

Parsippany, NJ, US

Property Name:  Remote in the United States
Req Id:  20882

Wyndham Hotels & Resorts is now seeking a Senior Manager, Salesforce to join our team at the Remote in the United States location in RemoteRemote.

Job Summary

The Senior Manager of Salesforce Administration position will be responsible for all aspects of administration, custom configuration, testing, release management, end user support, documentation and training utilizing the Salesforce.com platform to improve Franchise Sales and Operations business objectives.  This role will work collaboratively with Salesforce Developers and Business Analysts to implement custom applications for Salesforce.com and mobile applications.
The ideal candidate should have the ability to identify, diagnose, resolve technical problems, escalate, track problems appropriately, maintain user’s profiles, roles/security model, reporting and analytics, standard and custom configuration, data management, and installation of AppExchange Apps.

Responsibilities

  1. Provide on-going Salesforce.com systems administration and custom configuration.  Manage internal and external user access and security, account hierarchy, standard and custom objects, data management, process builder, workflow and approvals.
  2. Design, implement, test, and deploy Salesforce.com solutions using standard and custom configuration. Work with DevOps Tools, Copado, to conduct releases throughout the pipeline and assuring the integrity of metadata changes.
  3. Work with business units to develop customized reports and dashboard while ensuring accuracy of data.
  4. Responsible for data integrity managing automated and manual data feeds, de-duplication, cleansing, and resolving data issues.
  5. Manage sandbox environments and change management processes. 
  6. Configuration and management of 3rd party AppExchange applications.
  7. Remain current on new Salesforce features and best practices and drive adoption.

Complexity

This role will be responsible of Salesforce Administration and configuration of Enhancement requests/Production support issues on the Salesforce.com platform to improve business performance for WHR Operations.

Scope/Financial Responsibility

Salesforce Business Analysis and Administration will be capitalized and managed through the IT Project management demand process and tracked through clarity.

Abilities/Key Competencies/Skills

  • Hands-on experience with Salesforce.com administration with detailed working knowledge of Sales Cloud, Service Cloud, Customer Community and Pardot.
  • Knowledge of Einstein Analytics is a plus.
  • Knowledge of Agile methodology.
  • Familiar with Salesforce Mobile Application.
  • Ability to analyze and creatively solve complex business problems.
  • Ability to review, create, update process documentation.
  • Strong analytics skills and experience developing custom reports and dashboards.
  • Excellent troubleshooting, analysis, and problem-solving skills.
  • Experience using data migration tools (ie., Data Loader, CRM Fusion).
  • Excellent oral and written communication and interpersonal skills.
  • Organized, detail oriented, and results driven.
  • Ability to work on multiple projects simultaneously.

Experience/Certificates/Education

  • Bachelor’s Degree in Computer Science, Business Administration, or related field.
  • Salesforce.com ADM-201 Certification required.
  • 5+ years hands-on Salesforce experience.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,000 hotels across over 95 countries on six continents. Through its network of more than 813,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 22 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection® and Wyndham®. Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs more than 4,000 team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all.
 
Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

Job Location: Remote in the United StatesRemoteRemoteRemote  00000
Employment Status: Full-time

What we expect from you:

You will play an important part in our mission to make hotel travel possible for all by:

Being responsive, respectful and delivering great experiences to our guests, partners and communities.

Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us:

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

Competitive salary and benefits, flexible work arrangements and exclusive team member discounts.  

Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

A Company culture of diversity, equity and inclusion. Our culture infuses different perspectives that reflect our diverse guests and communities around the world.

About Wyndham Hotels & Resorts:

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else across the globe, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.