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Specialist, Financial Services


Parsippany, NJ, US

Property Name:  Parsippany - 22 Sylvan Way
Req Id:  18723

Wyndham Hotels & Resorts is now seeking a Specialist, Financial Services to join our team at the Parsippany - 22 Sylvan Way location in ParsippanyNew Jersey.

Job Summary

This position will manage specific finance functions related to the collections of delinquent receivables in order to maintain the WHR cash flow.  The qualified candidate will work closely with franchisees, Operations Support, Field Operations, and Brand Leadership ensuring that franchisee’s financial obligations to WHR are met in a satisfactory manner.  Areas of responsibility mainly include but not limited to collection calls; resolving past due accounts; negotiating payment arrangements; Reviewing financial statements; fielding incoming calls; researching disputes and payment history/applications for accuracy; and recommending accounts for next collection steps.  Additionally, this position is required to identify and resolve financial issues, as well as communicate such issues to upper financial management on a timely basis.  As part of the customer service delivered to the franchisees the position will at times be required to train users on the use of Wynpay and MyPortal for their invoices, backup, and reporting revenues.  


  1. Perform collections calls in an effort to resolve past due accounts to maintain WHR cash flow.  Job requirements include but are not limited to, improving the A/R aging, improving DSO, and maintaining overall A/R integrity.  Facilitate payments from past due accounts or recommend account for next steps in collection process.
  2. Provide superior customer service to WHR customers. Research, identify and resolve financial issues. Follow up on all promised payments. Acquire and review financial documents and operating statistics to negotiate payment plan agreement to secure payment on delinquent receivables. 
  3. Train users on Wynpay and MyPortal for invoice backup purposes.  Work with franchisees to resolve their finance related questions and disputes.


Collection Specialist work with a moderate level of autonomy as they work off pre-determined call lists, but have decision making authority within a framework of guidelines to resolve accounts.  Specialists work to resolve accounts with past due balances in a way that directly impacts WHR cash flow.  This position works with franchisees to negotiate amicable payment plans that require an analysis of property opstats, payment history and market conditions. Specialists also determine the collectability of receivables and make write-off recommendations that directly impact positive cash flow and results in better customer relations.  The position is depended on to provide valuable insights from their site collections efforts in order to assist management in tailoring collection strategies to assist the company in meeting its goals.  

Specialists will work with Brand Leaders and Operations Team to achieve positive collection outcomes while maintaining a high-level of customer service. The position requires an understanding of license agreement deal terms, financial statements, operating statistics, and nuances between brands.  


Scope/Financial Responsibility
This position is required to meet a minimum number of collection calls on a daily basis resulting in positive outcomes such as payment or payment arrangements to clear the account balance.  The ability to effectively collect and negotiate payment plans is key for WHR achieving financial goals and objectives. 

Physical Requirements

•    Motivated, detail oriented person who is able to work independently in a fast paced environment
•    Well-developed negotiation skills
•    Heavy phone usage/volume
•    Must be persistent with excellent follow up skills 
•    Good problem-solving and decision making skills
•    Must be results driven and results oriented 
•    Excellent verbal and written communication skills 
•    Good organizational and planning skills
•    Must work well with others and be able to contribute to a team
•    Intermediate Excel skills are required
•    Customer focused with excellent customer service skills
•    Able to read and understand financial statements and opstats

•    Some college 
•    2+ years professional experience with a financial background
•    Proficient in Excel 
•    Oracle experience
•    Hotel experience a plus

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Alltra, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Parsippany - 22 Sylvan Way22 Sylvan WayParsippanyNew Jersey  07054
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

Nearest Major Market: New York City
Nearest Secondary Market: Newark