Specialist, Franchise Operations


Parsippany, NJ, US

Property Name:  Parsippany - 22 Sylvan Way
Req Id:  23041

Wyndham Hotels & Resorts is now seeking a Specialist, Franchise Operations to join our team at the Parsippany - 22 Sylvan Way location in ParsippanyNew Jersey.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The Specialist, NAMER Franchise Operations is responsible for providing direct support to members of the leadership team of the GVP, Hotel Integration. The Specialist, NAMER Franchise Operations will primarily support the following departments: Hotel Integration, Sourcing & Performance Management.  The position will serve as these department’s first point of contact for other internal departments for Franchise Operations related matters. The Specialist, NAMER Franchise Operations is responsible for essential department-related tasks such as managing calendar and travel for relevant department leaders, expense report processing, assigned department initiatives/tasks, Salesforce reporting in relation to key initiatives, regional and national meeting planning & onboarding of new associates. Additionally, the incumbent will also complete additional tasks as assigned for the departments including but not limited to system account creation & management, sourcing program reporting, contract management, etc. 

What you'll do

Complete specific departmental reports/tasks as assigned:

  • Assist with WynTime/Payroll related activities for departments.
  • Manage and track purchasing activities (office supplies, etc.) including department P-Card reconciliation.
  • Manage/maintain technology inventory (laptops, iPads, etc.).
  • Process Monthly expense reports.
  • Manage New Hotel Monthly Amenity Kit reconciliation & billing.
  • Manage PIP Quarterly Department SOX reporting requirements

Provide direct support for key department initiatives: 

  • Support team members with Hotel Integration, Sourcing & Performance Management related issues.
  • Assist with DAN Funding Approval Process & Reporting.
  • Assist Exterior Signage Approval Process & Reporting.
  • Manage WHR Corporate User UPS/Office Depot accounts.
  • Assist with Supplier Contract Management including Sharepoint maintenance (workflows, expirations, supplier contract tracking, etc.)
  • Assist with Supplier Diversity reporting & management. 

Support Leadership Team:

  • Schedule team meetings: Plan and coordinate all events for the Hotel Integration, Sourcing & Performance Management teams.
  • Arrange, coordinate, & book all travel for leadership team.
  • Act as liaison between leadership team and internal WHR team members, as well as outside vendors as needed.
  • Take part in meetings to provide minutes and action items to distribute to the team as requested.


  • Manage all webinar requests, and internal department communication requests coming to the team and distribute in a timely manner.

Onboard New Hires:

  • Work closely with HR to receive WWID and approved onboarding documentation.
  • Order equipment and work closely with IT to ensure timely delivery and receipt of technological equipment.
  • Enter system access requests via the Service Desk to obtain proper accesses to WHR systems.
  • Set up New Hire Orientation scheduling, travel, and accommodations for employees attending orientation.

You'll be successful if you have

  • Excellent project management skills.
  • Proficient Knowledge of Word, PowerPoint, Excel and Access.
  • Strong ability to multi-task, manage competing priorities.
  • Good Coordinating and Organizing Skills.
  • Effective Communication Skills.

Required Qualifications/Experience

  • Post-Secondary Education, which includes, but is not limited to:
    • Secretarial schooling. 
    • Associate/Bachelor’s degree.



Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.


Job Location: Parsippany - 22 Sylvan Way22 Sylvan WayParsippanyNew Jersey  07054
Employment Status: Full-time

What we expect from you

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.

∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler.  Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.