Specialist, Franchise Operations

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The Specialist, NAMER Franchise Operations is responsible for providing direct support to members of the leadership team of the GVP, Hotel Integration. The Specialist, NAMER Franchise Operations will primarily support the following departments: Hotel Integration, Sourcing & Performance Management.  The position will serve as these department’s first point of contact for other internal departments for Franchise Operations related matters. The Specialist, NAMER Franchise Operations is responsible for essential department-related tasks such as managing calendar and travel for relevant department leaders, expense report processing, assigned department initiatives/tasks, Salesforce reporting in relation to key initiatives, regional and national meeting planning & onboarding of new associates. Additionally, the incumbent will also complete additional tasks as assigned for the departments including but not limited to system account creation & management, sourcing program reporting, contract management, etc. 

What you'll do

Complete specific departmental reports/tasks as assigned:

• Assist with WynTime/Payroll related activities for departments.
• Manage and track purchasing activities (office supplies, etc.) including department P-Card reconciliation.
• Manage/maintain technology inventory (laptops, iPads, etc.).
• Process Monthly expense reports.
• Manage New Hotel Monthly Amenity Kit reconciliation & billing.
• Manage PIP Quarterly Department SOX reporting requirements

Provide direct support for key department initiatives: 

• Support team members with Hotel Integration, Sourcing & Performance Management related issues.
• Assist with DAN Funding Approval Process & Reporting.
• Assist Exterior Signage Approval Process & Reporting.
• Manage WHR Corporate User UPS/Office Depot accounts.
• Assist with Supplier Contract Management including Sharepoint maintenance (workflows, expirations, supplier contract tracking, etc.)
• Assist with Supplier Diversity reporting & management. 

Support Leadership Team:

• Schedule team meetings: Plan and coordinate all events for the Hotel Integration, Sourcing & Performance Management teams.
• Arrange, coordinate, & book all travel for leadership team.
• Act as liaison between leadership team and internal WHR team members, as well as outside vendors as needed.
• Take part in meetings to provide minutes and action items to distribute to the team as requested.

Communications:

• Manage all webinar requests, and internal department communication requests coming to the team and distribute in a timely manner.

Onboard New Hires:

• Work closely with HR to receive WWID and approved onboarding documentation.
• Order equipment and work closely with IT to ensure timely delivery and receipt of technological equipment.
• Enter system access requests via the Service Desk to obtain proper accesses to WHR systems.
• Set up New Hire Orientation scheduling, travel, and accommodations for employees attending orientation.

You'll be successful if you have

• Excellent project management skills.
• Proficient Knowledge of Word, PowerPoint, Excel and Access.
• Strong ability to multi-task, manage competing priorities.
• Good Coordinating and Organizing Skills.
• Effective Communication Skills.

Required Qualifications/Experience

• Post-Secondary Education, which includes, but is not limited to:
  • Secretarial schooling. 
  • Associate/Bachelor’s degree.