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Specialist, Training


Parsippany, NJ, US

Property Name:  Parsippany - 22 Sylvan Way
Req Id:  18346

Wyndham Hotels & Resorts is now seeking a Specialist, Training to join our team at the Parsippany - 22 Sylvan Way location in ParsippanyNew Jersey.


The Systems Training Specialist is accountable for the delivery of remote and onsite training for new property management system installations. The position requires contact with property owners or general managers to plan, schedule, and deliver installation, training, and support of Wyndham’s approved systems. The position requires in-depth knowledge and expertise of Wyndham Hotels & Resorts systems, including OPERA and Sabre products (OPERA v5, OPERA Cloud, SynXis PM, SynXis Property Hub, SynXis CR). 

This position is accountable for curriculum content and training material for Wyndham Hotels & Resorts; ensuring the design, development and delivery are suitable for hotels and/or associates. The individual must work closely with the hotel support teams (HTCS, MyRequest, OSD, RM, Global Sales, and Operations) to confirm the training material is current and accurate information. This position is also responsible for helping maintain the resources used to install and train hotels on their PMS, assist with on-boarding new contract team members supporting the PMS installation, and help complete quarterly evaluation of PMS projects for consistency of training delivery. 

Essential Job Function


1. Trainer
•    Deliver required training to internal and external customers.
•    Complete the installation of each site based upon the training schedule provided for remote training and onsite training.   
•    Ensure that the training process is implemented and communicated and consistently administered in compliance with organizational objectives.
•    Must be on call on PMS post-installation support days to provide 12 hours of support.

2. Systems Training Content Development
•    Develop hotel system curriculum content and training material with various approaches, including job aids, workbooks, eLearning, presentations, webinars, videos or other.  
•    Adhere to Wyndham University design concepts and industry standards for learning/education and confirm the content is approved through WHR Legal before sharing with the Franchisees.   
•    Help keep training curriculum current for accuracy.
•    Communicate training curriculum updates to MyPortal and/or Wyndham University for all audiences. 

3. Meet the goals and objectives, policies, procedures, schedules, and similar functions relative to departments operations. Continually seek and support new approaches, practices, and processes to improve the efficiency of the training services provided.

4. Maintains liaison with management/operations supervisor in other functional areas (HTCS, Implementations, OSD, Openings, Operations, Global Sales, and MyRequest) to exchange information, coordinate efforts, provide status, and resolve problems.  

5. Update procedure documents, help deliver training, and help evaluate consistency of the PMS training delivery (contractor roles) to confirm a consistent hotel training experience.

Scope/Financial Responsibility

The Systems Training Specialist will work closely with the Technical PMS Training Senior Manager.

The Systems Training Specialist will be responsible for the development of systems training curriculum and the delivery of PMS training (as needed) for all related systems.  The System Training Specialist has moderate decision-making responsibilities.  This role must be able to multi-task, establish self direct timelines that allow for property completion of assigned tasks, and provide follow up where necessary.  The System Training Specialist interfaces with WHR associates, franchisees, support team members, SME’s, managers, and co-workers and will require the ability to take a complex process and break this down into a documented clearly defined format.  The System Training Specialist requires great communication skills.

Travel Requirements

Travel is required up to 30% to assist in execution of Wyndham University related training programs if needed.


•    Strong written and verbal communication skills.
•    Strong interpersonal skills.
•    Strong technical aptitude to quickly learn new technology and transfer the skill to others.
•    Professional demeanor.
•    Ability to multi-task and work independently.  
•    Self-motivated
•    Detail oriented.
•    Ability to prioritize on own tasks and projects according to the needs of the operation.
•    Strong follow-up abilities.
•    Demonstrates competence in office related computer skills, Word, Excel and PowerPoint. 
•    Ability to speak and facilitate training in classroom environment; including large audiences in some instances.
•    System expertise in Oracle and Sabre products.


The Systems Training Specialist will work in close coordination with the Technical PMS Training Senior Manager in supporting the execution of items in Wyndham University’s strategic initiatives. The Training Specialist has minor decision-making responsibilities. The Systems Training Specialist will have no direct reports. 

Organizational Relationships

The Systems Training Specialist is required to maintain positive relationships with all support teams interrelated to WH&R systems and must conduct themselves in a positive way in all communications. 

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Alltra, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Parsippany - 22 Sylvan Way22 Sylvan WayParsippanyNew Jersey  07054
Employment Status: Full-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

Nearest Major Market: New York City
Nearest Secondary Market: Newark